I was very impressed with the customer service and professionalism displayed by the staff present.Carlton Leroy F.
Moving Truck Rental in Kissimmee, FL at Packmail
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kissimmee, FL 34746
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The gentlemen who serviced my rental was very personable and made my experience renting thru them positive and full of smiles.CHARVON EEVETTE J.
Everything was very goodJOSE LUIS L.
I had a reservation for 9:00. The owner arrived at 9:20 with no apology or explanation. I reserved a truck with two furniture dollies, he only had one. Again no apology, I had to go to another location to get the 2nd one. The truck was not clean, had to be swept out before I could take it. Safemove coverage was re-added to my contract without my consent. I was charged for the additional mileage to get the 2nd dollie and when I questioned both of these issues with the owner upon returning the truck he was exceptionally rude. I would never recommend this location to ANYONE! I still have not been contacted by a Uhaul representative after requesting one in the checkout process. I will be disputing the charges with my credit card company. Extremely disappointed with the entire process and will be looking at other rental companies should I ever need one in the future!Teresa Simmons W.
The mileage rate was over priced and wrong! $100 rental was $200 later. Crazy over paidDavin W.
Great customer serviceAdam I.
Horrible customer service and they charged me $20 extra. For no reason the truck was brought back with more gas then what I took it with and everythingKALENT R.
The inside of the windshield was very dirty, which made driving at night into oncoming headlights both difficult and dangerous. Suggest interior glass cleaning be performed as regular maintenance. Otherwise, the whole rental experience was a good one.Kempton H.
My experience was unlike I've ever received reason being the owner of the retail location where I picked up my U-Haul truck was extremely rude standoffish short nasty and poor behavior when I try to ask a question concerning my rental and equipment I was cut off and spoke to in such a negative belittling Manor I understand this is not a corporate U-Haul location it's a authorized a dealer but a location that gives uhaul a poor representation of a worldwide corporation. I reserved my U-Haul truck online through U-Haul requesting moving equipment such as to dollies when I got to the location I have some questions regarding my reservation and be equipment right away I was cut off and was told that I whatever I requested should be on the receipt I received from the website I also had questions regarding the time of operation for drop off I was immediately cut off and was told if they are closed they are closed drop the keys in the drop box again my next question was where the Dropbox was located I was cut off once again and told my U-Haul truck was in the back and that adjustments would be made being only one dolly was available, I was told my truck was parked in back with everything in it and ready when I got to my destination to load the truck inside there was no dolly I tried calling to inform them that there was no Dolly inside of the truck I left several voice messages and did not receive any phone calls regarding my issue, any events I had to find a location to where I can rent moving equipment on such short notice which delayed my moving time by 2 and 1/2 hours with added on unplanned expenses that was double the amount then renting two dollies from U-Haul with my reservation by the time I received any email back from pakmail of Kissimmee regarding the dollies was the following morning. I tried reaching out to contact them to let them know that I was running late due to traffic for the drop off of the U-Haul truck which was originally for 10:30am I arrived at the location at 11:00 a.m I entered the location with some family members that wanted to inquire about mailing immediately when I walked in I was yelled at to just leave the keys. My sister and I who renter the truck wanted to ask about the adjustments of the dollies and the amount for the millage being we were under the amount paid for and the process of reimbursement and he began yelling at us that he texted us this morning which neither of us received also had questions regarding the U-Haul check in online being in the past when I have used U-Haul I was told that that was unnecessary to use when dropping off the vehicle and I had issues where I was charged and the U-Haul truck was coming up as missing being that I did not check in online once again he proceeded yelling making rude coments and statements not only to myself but family members that were present with me in front of customers. He told us never to come back he yelled in my sisters face when she was trying to explain we had questions regarding the check in and reimbursements. And told us to get out we told him we were going to follow up with uhaul and do a review and he began yelling some more as we exited the location thusMelissa M.
Hi! The person who assist me on renting the equipment was not friendly,he has no manners and he add the Insurrance to the bill without even asking me.Mostafa A.
All was well, truck was accessible, return was quick. I would suggest you add clearer instructions on where to store the keys during truck return in the mobile app. I left them in the truck cargo comp and then installed the lock.Victor M.
EDDIE WAS AWESOME!Patricia R.
Thank you and I like itHENRY R.
Have more visible signs that it is a Uhaul siteFrank B.
I believe everything was right in place. Thanks so much for your service. Happy healthy 2020.IMOGENE D.
Staff very friendly and very professionalRAFAEL P.
While at this location the personnel were very friendly, the location is almost impossible to find. There are no signs of uhaul and because it's on a strip mall, it's not easy to see its location without some trucks parked in front of the store. This location is in No Way visible from the main street.Eunice J.
Great service!VERA E.
Eddy was great and very helpful with all my questions, would definitely recommend him for rental of U-Haul products and his services.Robert M.
The representative was very neat, helpful and very plesant.Javier R.
Misinformed and over chargedNELSIE I.
From the moment I walked in the person at the desk treated me poorly he looked at me with disgust, he did not go over any policies he changed my reservation for an earlier time to accommodate for a regular customer, he had sarcastic remarks whenever I asked him questions and made me feel very uncomfortable. There was other customers there I was actually embarrassed the customer service there was horrible I rent from moving truck companies all the time I have my own moving service and I usually rent with budget, I just moved down here from Boston so this was my first time with this location and this was my first time with UHAUL and will be my last, this location should not be allowed to represent UHAUL if they have poor customer service, it's going to just bring the company down. I believe the fact that I'm noticeably gay was the issue it was just very obvious how he treated me compared to others. I reserved the truck for 5 hours got 4 and got charged a late fee. The location is PACKMAIL KISSIMMEE FLORIDA 34746. I will be following up with a discrimination case with this location, not with UHAUL but this location. I had other reservations coming up with that location but I cancelled it I'll try looking into another UHAUL near by maybe . I just wanted you guys to know who's really representing this company.Ariana R.
Great job!!!Moses O.
Y sabrÃ¡ que me cobraron dinero de mÃ¡s por un error de ellos no mÃo me dijeron que la persona que me dio la llaves cometiÃ³ un error pero fue la misma persona que se las entregue el truck era por 24 horas y me puso que si no lo entregaba a las 11:30 no serÃa el mismo rateFelix J B.
Be more fasterSemiasis R.