the box of the truck was not cleaned, there was straw still in it when I picked up
Keith B
Westheights Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kitchener, ON N2N2B9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had requested furniture pads in my reservation, however the location didnt have any available. They remove the cost, which is fine, but it affect my plans which is priceless.
alberto sThe staff were kind and courteous. They did their best to serve us well. However, there were several problems with this rental: 1) The truck was returned the night before after hours and there was no key available at 7:00 am pickup time causing a 1.5 hour delay. 2) The text link to "photograph the truck license and ODO" did not work (it was expired). We tried 3 times, and it said "Link expired" 3 times. This caused some issues when returning the truck and settling the amount of gas 3) We ordered a refrigerator dolly and this was not supplied when we picked up the truck. They had them in the store, but they did not read the reservation order and tell us; "Pick up your dolly over there (in store) before leaving." Nevertheless, despite all these issues, I really liked the staff and I think they are still learning how to system works. But for anyone who doesn't have flexibility with their rental timeline, a larger, more experienced U-Haul site may be advisable.
Jonathan MStore person denied to collect the key
Edison A