The customer was supposed to have the truck there by 9:00 am , I did not get to leave with the truck 10:45, I was told there was 3/4 tank of gas , wrong. When I started to drive it said a little above 1/2. This delay meant the people I had lined up to help me load the truck could not help as they had other plans at noon with their families. The stealing wheel was stuck and it looked like soda was spilled on the floor board and was sticky as well. The people that dropped it back off would not answer their phone when the agent tried to reach them because they knew they were late. I do not blame the agent for that. The fact is I had to leave without really getting to check the truck and the other people just grabbed their paperwork and got the hell out of there. I was really pissed because I had to fill the truck with gas 55.00 bucks there at another gas station. 🤬😡
larry s
Exit 115 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kittitas, WA 98934
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Entertaining place, lots of activity. Super nice people and most helpful too. I would definitely rent from this location again.
LINDA VThe space was crowded. I had to stand behind the counter while being helped. Staff was helpful but not overly friendly.
Renee ANot send them here. I got sent here after my original pickup location, over an hour and a half away, got changed. Not enough pads for my reservation, and they had zero customer service
MICHAEL BThe truck was dirty from the start with cardboard left inside and the furniture dolly I had put on my reservation was not there. Instead of the location removing it and informing U-Haul they still gave me the truck. I had to then contact support to get this charge removed. Additionally, when I was checking out since the truck was dirty from the last people. I put down that I do not recommend someone using it again before a cleaning and they charged me $25 for a cleaning fee without any room for an explanation. I’m very disappointed in this process. Do not go to this location!!
Collin G