Third time we have returned a truck here. Always helpful and attentive.
Leslie L
Bs Hometown Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Crosse, KS 67548
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The staff that handles the rental was not not present for the rental and other staff was not familiar with the process. I waited over 30 minutes to pick up a reserved 6X12 trailer while the staff had to figure out how to complete the rental. More than one person should be trained on the renting process or the individual responsible for the rental should keep up on rentals and have them ready prior to not being there. A process in place would have helped out tremendously! The rental trailer's floor had mud on the floor and I needed to sweep it out prior to loading it up. The staff who helped figure out the rental didn't know how to hook up the trailer and I had to do it all myself from figuring out ball size, picking the correct hitch and wiring harness. No safety inspection was done like checking lights, I had to complete that after the staff left to go back inside. The staff was only instructed to take pictures of the hook up for insurance purposes. Once again that was not helpful. If I didn't already have a knowledge of pulling trailers, like a lot of the population, things probably could have been bad. Picking the wrong sized hitch or ball can be a huge hazard if it comes off the hitch driving down the road or cross country like I did. Training for staff or having a process in place would have been very helpful.
Gregory MStaff was extremely helpful and informative. Great experience 👍
CARLY OGet some people in there that know there job Was over charged and was given and charged for thangs that was not ask for which caused a money issue going home. With required barrow money I would not reckinmend U-haual to anyone and fully recommend them to someone eles
Jonathan BYou walk in Noone greets you there's no counter to go to that says u haul rentals there's only two small sights on the buildi.g Then some guy comes up you have to tell him what's up and then he doesn't check you on the spot he tells you he will they didn't even look at anything. And then we had a $ 100.00 deposit required due to out of state he didn't even say anything about it or it's return till I called the dealer in loveland.
JONATHAN B