I asked for a furniture dolly and the said yes. When I got there they did not have it. I had to drive to 2 other uhauls to get it. Neither of them had it either. I put extra miles on that I was charged for.
KAREN D
Horizan Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lacey, WA 98503
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Customer Reviews
- 4.0 Average Customer Rating
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There did seem to be a spill in the u-haul, staff was very friendly.
SUSAN PWell the only negative of the rental yesterday was that my pickup time was 9am and nobody was there till after 10 am. That was very frustrating and nobody answered any of the phone calls.
JEFFEREY ATruck had 1/4 of a tank of gas. Since it was a one way, we had to fill it up with ended up costing us way more than we should of had to pay for gas. We were also told the location they picked for us to drop off (which was different than when we made the reservation would be open). It wasn’t and were told we had to pay an an extra fee. Worst Uhaul experience.
RICHARD MI called to verify hours. I was told they closed from 12-1pm for lunch. I arrived at 11:40pm. The door was locked and they were already gone. Apathic isn't descriptive enough.
BRIAN H