Very disappointed since I had less than a bedroom full of belongings and could have used a van. Instead I was forced to rent a 10’ box truck that cost way too much to rent and waaaay too much to refuel. Bad job U-Haul.
Elvis P
Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Station, IN 46405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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EVERYONE at MY ACE is phenomenal. I'm new to the area and they are very welcoming and helpful.
IESHA RThe lady that helped me was very kind informative, and done the job very professional Would highly recommend
ROBERT HI did not get the dolly I paid for
Lily RWorst experience ever. 9 am I arrived to pick up van but was told there was a red flag on my account I sat in Ace Hardware waiting for uhaul to answer phone. After 15 minutes someone answered and dropped the call 9:20 Called again and after 11 minutes someone answered and told me the red flag was an error. Uhaul forgot to remove it from an incident last October where Uhaul incorrectly accused me of not returning a truck. 9:40 was given the keys to the van I put my purse and the key on the front seat and per the text alert from uhaul, i got out and took a photograph of the license plate as well as the truck body Returned to find the door locked Went back inside Ace to ask for spare key. They didn't have one. !0 am I called Uhaul roadside assistance. Agent told me I would be charged $200 to have a lock repair person come unlock the door. I was upset About this as it wasn't my fault. Corporate person told me i must have hit the door lock button near the window, There was no door lock button near the window. My daughter, also upset, called Uhaul to complain on my behalf. Agent suggested I pay the travel protection fee of $7. I did and the $200 fee was dropped. Waited for guy to unluck door. Took 45 minutes to arrive and about the same amount of time to unlock the door by finally pressing on the key fob which was on the seat. Finally left in the van around 12:15 and returned it by 3 pm. Terrible service all the way around.
JENNIFER T