Everything was going well till I got on the truck and started driving. The tire pressure monitor said the rear right tire needed air. Went to the nearest Wawa and filled up the tire and checked the other ones as well. The tire pressure monitor warning was still present. Decided to go back to the place I got the truck and call for service. They said it would be 90 minutes. I waited. Contacted them around the 90 minute mark and they said they didn’t know where I was after I had told them I was at the place I got the truck waiting. They said it would be another 90 minutes or so. I decided to just cancel the order. Got on the phone with a nice lady from U-haul that helped me through the return process and made notes to open a claim to get my money back since I didn’t use the truck. It’s been almost 3 weeks and I’m still waiting for them to call me back and issue the refund. I called them a week after the incident and they assured me they would call me back or email me. Again it’s been 3 weeks and I’m still waiting.
Miguel C
Pack And Fix Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Lake Worth, FL 33467
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How U-Haul Reviews WorkAll went as smooth as possible. We rented a 26 foot truck but saw a 15 footer when we arrived. They had no problem switching the contract and renting us the 15 foot truck. Fast efficient service.
JOHN BI’ve had this same truck multiple times and the driver door doesn’t even close all the way. The service tire pressure sensor light was on. The truck yanks to the right when you hit the brakes. And there was probably 500 ants inside the cab as well as a spider and web in the corner. I wouldn’t even complain like this but it’s just too many things to not. The amount of ants was insane and disgusting.
Zachary HCustomer assistance guy was excellent
Louis JThe staff was rude and distant. They were annoyed to have to deal with me. Did not say hello, the only time they spoke was to ask for my license and when they told me the dolly I reserved was not available the guy from the back shouted “it’s not our fault we just got this reservation yesterday!” The trailer was parked on a sloped / downhill section of their lot. When I opened it and stepped in to inspect the inside the trailer started rolling and the hitch receiver hit the back of my car and dented it. The employee standing there said nothing. I noticed the dent when we got home. I was shocked and very upset that 1. The trail did not have a wheel stop to keep it from moving during my required inspection at pickup and 2. That the employee did not say anything when it happened right in front of him. It was very upsetting and disappointing
Kevin B