I feel that everything went smooth and worked out perfectly. No issues at all.
CHRISTINA S
Hilltop Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeland, FL 33809
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Customer Reviews
- 4.0 Average Customer Rating
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Everything was great. Talked to the store manager a couple of times and he was great. Parking be a little tight, but manageable.
Robert TIf you need a U-Haul, think twice—actually, think five times before reserving one at THIS location. My original pick-up site was fully booked, so U-Haul redirected me here. I genuinely mean it when I say this was one of the worst paid customer experiences I have ever had. When I arrived and informed the attendant that I was there for a U-Haul, the gentleman at the Hilltop gas station told me and another customer to stand in the line on the left. I waited… 5 minutes, 7 minutes, then 20 minutes. Meanwhile, customers who walked into the right-hand line were helped immediately—one after another—while we continued to stand there unseen. I eventually moved back to the right line, and he insisted I return to the U-Haul line. I explained that I had been there long before the 20+ people who were being helped ahead of me, and instead of understanding, he responded with sarcasm and unnecessary remarks. When he finally approached us, I was openly expressing my frustration to him AND the women behind me. He looked at me and said, “Did you say something to me…?”—in a tone that made it clear he was ready to escalate the situation. For the sake of peace, and because people were already at my home waiting to help me move, I ignored it. He started my order, walked away again, and another 15–20 minutes passed. In total, both myself and another woman waited approximately 30–45 minutes just to pick up U-Hauls that were already reserved. After all of that, I finally received the keys, located the truck, stepped inside—and immediately choked. The interior looked and smelled filthy. It was so dirty that I actually cleaned it myself when I reached my house so the people helping me AND my dog could even step inside. I hadn't been cleaned in a long time!!!! I made sure to mention this upon return. This entire experience was unprofessional, disrespectful, and completely avoidable. If you need a U-Haul, reconsider picking it up from this location.
PAULETTE RThey guy had a bad attitude and when we dropped off the truck before I could park the truck he’s running outside like he wanted to take it away from me and then wouldn’t allow me back in the truck to retrieve my property I have to call customer service and they didn’t answer for them I have to do a whole police report to get my stolen things it’s day two now still haven’t gotten it back do not rent from these people he acts like he built the uhaul trucks.
DANA NMade an appointment on their app, verified it a day later, verbally, had help with me only to find out the location doesn’t open for an hour later. Called u-haul with the number listed and was told that maybe another location had my truck if I wanted to drive to it.
GEORGE W