There was major confusion when picking up the truck. It took 2 people to figure out the system and how to check out the truck. We put $62 worth of gas in the truck. We drove the truck approximately 8 miles and parked the car for the night. In the morning we discovered the front right tire was going flat. We called and the employee that answered was not able to switch the trucks and we needed to wait 1 hour until the manager came in. I stressed that we had movers coming and needed to exchange the truck. Again, I was told the manager would be coming in shortly. I continued to stress the urgency and, all of a sudden, the manager picked up the phone. I was lied to about her not being on the premises. She initiated the exchange but could not find a truck that was had enough gas to offset the $62 we spent on gas. We, therefore, had to get another $61 in gas. She tried to credit the 1st gas purchase but was unable to. Then she put a note on the UHaul account about the issue and assured me that UHaul would refund the gas purchase. Ten days later and there is still not a refund.
ROGER B
Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeland, FL 33813
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- 4.0 Average Customer Rating
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No signage on doors, we asked if we were in the right place. Internet issues seemed to be normal as stated by them so they were unable to do the return photos whole we waited.
STEPHEN WShould have bed of truck spray for bugs on regular bases cuz there was way to many bugs roaches(german) To not notice... I returned it and didn't go but 2 miles down the road, and they are not honest bout the gas in the truck either. I took pictures of the mileage and the gas level before I went anywheres...
Karen STruck had a lot of damage. Back of truck had a water leak and the cab was full of sand.
THOMAS RGood
Dayanna S