The pick up spot I had to pick up the truck from wasn’t the problem. It was u-haul itself. First, i ordered a dolly and the dolly wasn’t there. I requested for a closer location and in the message after I requested the U-Haul, it said they would call (not email) before 5pm that day (I placed the order at 1am) to confirm time and location. I didn’t get a single phone call that day and there were no voicemails either. Even after that day I waited to see and never heard from anyone. When going to pick it up at the original location, I noticed I had to drive 15 minutes out now to pick up at a different location. When talking to the representative they said they emailed me, however, I never got said email. Communication and service was terrible on U-Hauls part. Truck worked good for what I needed it for
Jayven E
Halal Meat House
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lancaster, PA 17601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkEnjoyed the experience.
Chester BTough getting out of rental location.
William EYour mobile app stopped working in the middle of pick up. Unclear where equipment was on-site, found dollies behind the shop and missing furniture blankets.
Lindsey B