Extremely Disappointing Customer Service Experience When I arrived to pick up the truck, there was no greeting or acknowledgment. One staff member was busy writing in a notebook and didn’t even look up or say hello—instead, he called another employee, who was occupied on his cellphone despite clearly seeing me. Eventually, he came over to the counter, completed the paperwork without a word of courtesy, handed me the key, and mentioned that the truck was “either out front or behind the building.” To make matters worse, the interior of the truck was not clean. Overall, the experience reflected a complete lack of basic customer service. I will definitely be renting from a different location—or a different company—next time.
RIAZ V
Goldstream Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langford, BC V9B2Y4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Our move was from Squamish to Victoria BC The online reservation only allowed Langford as a drop off. The UHaul on Blanchard street would have saved us an hour in traffic and many $ in mileage charges
ALLAN JEverything was fast and acceptable..good service
STEVEN LIt was good
Kirk AI came took the car The out take clerk was nice Bringing the car back, the clerk says I should park the car where she wants. I told the clerk I parked the van together with other vans and told the clerk to repark where she wants , since I have brought back the van She threatened if I don’t park it where she wants she was going to charge me for it I said charge me for what? For not parking the van where she wants it Is this a normal thing ir it’s the clerk using me to do her job Anyways that’s my experience
KELECHI K