They had just moved to a different building and a new office, so no one was at the address of the office listed. The U-Haul rep quit the day before we picked up our trailer,, so another guy was helping us and we were his first U-Haul customers. It took a little while for the paperwork, but he got through it and helped us hook up the trailer. Overall good and not the representative’s fault. I’m sure future pick ups will go well after a few more customers roll through.
PATRICIA R
Good Times Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lansdale, PA 19446
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Customer Reviews
- 4.0 Average Customer Rating
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Could not get app to work to get our U-Haul van from a facility that was closed on Sunday. Spent 1 1/2 hours on phone with U-Haul representative and still could not get van that we ordered. 2 hours later, we picked up a van from another location that was open and we were able to work with a human being in person. Lost 2 hours out of our time to be able to complete the move in daylight hours. After dropping off van, I had to drive back home in heavy rain and high winds. From now on I will call and make my reservation with a person to make sure I get a facility that is open at the time I am to pick up vehicle.
FRANCIS ANothing of note.
JOSEPH PThe lock for the key was awful. Very close to quitting trying to get it open. Watched the video on the app and it still took about 20 minutes. Since there is no one to call after hours you need to get a newer better lock. It was number 1
SEAN GThe Lady in the office was very helpful. Your App needs some work. Sits and spins too much.
Ronald S