Tons of hidden fees, Posted at $20.00 then $80.00 of fees and the app was awful, hard to use and I went to the office during business hours and the doors were locked.
Seth B
University Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrence, KS 66046
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The unit was clean, but the air conditioner did not blow out of the vents. Only from the floor and windshield vents. It was nearly 100 degrees out, so the short trips were extremely uncomfortable. Patty at the store couldn't have been more helpful. The truck I reserved wasn't returned. The 10 footer that was supposed to be returned for me to use wasn't returned. She hooked me up with an alternative that was just fine except for the AC.
MIKE WI would not recommend if using the app to pick up. App was not working and we were told to wait 1.5 hours until the location opened. With little concern about our schedule or time
Augustine PGood
thomas gI only needed the U-Haul truck for about 15 minutes, but I ended up using it for 30 minutes. The advertised price was $19.99, and I expected the total cost to be around $22, but it ended up being about $34.25, which felt higher than expected for such a short use. I was only moving a small book rack, so the rental cost was more than the value of the item I was transporting. Also, the process felt a bit complicated. Since it was Saturday after 5 PM, the office was closed when I tried to return the key. The app process for submitting the key was not very easy to complete at that time, which made it difficult to finish the return smoothly. For improvement, clearer communication about total expected costs and a simpler after-hours return process would be very helpful.
Liza D