There was no place to return the truck other than a storage facility that was next door. We weren’t sure if the facility was related. But took a chance. Twisted has no room for an after hours place to park the truck.
James B
Twister Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawton, OK 73507
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Customer Reviews
- 2.0 Average Customer Rating
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This was a small used-car lot that the Uhaul app had recommended to me initially, and for this company truck rentals is a side business. The nice young lady in the office was as helpful as she could be, but she was untrained on the Uhaul app, and it took a LONG time to get checked-in correctly. She initially got the final mileage calculation wrong by using the app, and I had to coach her through the correct calc by hand in order to avoid a $400 overcharge for mileage. The Uhaul company failed to recommend (via their app) instead, that I do my turn-in a mile or 2 to the south, where there was a major Uhaul service location. Overall, it was just a lousy turn-in experience. Hello, Ryder or Penske next time.
GERALD KThe clerk failed to log the equipment into the system as returned.
LEOATIS NLady was extremely unprofessional and she would talk to whoever was around her instead of helping me as her customer. Then when I got fed up and told her I were going to be late to get the product that we needed the uhaul for she went to coworkers and complained about me infront of me thinking I could not hear her. I will never use her again
Brandie DGot to location and nobody would answer door, then when they finally did they were untrained for the U-Haul. The office girl was very nice but was unfamiliar with computer program and they guy that worked there did not know how to hook up the car hauler that we rented.
Thomas T