Picked up a trailer and 15’ truck within a few days of each other. No issues with the trailer the 2nd trip. First attempt. Their systems were down and could not complete contract. Had to find another trailer place (SunBelt) 2nd attempt. All went smoothly. 15’ truck. Truck was ready. Kinda low on fuel at 1/4 tank. Truck was fairly clean but the cab smelled bad of cigarettes Even with windows down still the smell barely tolerable. Overall truck experience was okay. Upon returning the truck. Received very little assistance from the Wood’s agent. He marked the truck with 1/4 tank of fuel when I actually had the 5/16 level as system on my contract. Received nothing at time of drop off, but received an invoice rental the next day with nearly $70 in fuel related fees. $30 fuel service fee. $38 and change for what was stated as 7 gallons used to top off tank. The truck was returned with the correct amount of fuel and then your agents tru to overcharge me for fuel and fees they tacked on after I left their location. Poor customer service and shady way to conduct business. I would appreciate a refund for all the unnecessary fuel related expense. More like this is a demand. Then after several days passed we had reserved a 26’ truck. On the day of pickup. You all changed my pickup to a very nice and clean storage/rental hub in Raytown Mo. after completing all paperwork Abdul we were ready to go the agent notified me that I had a status hold on my account for issues related to the 15’ truck. She said their nothing she could to help expedite the situation, but only gave me an 877 # to call.. we called only to placed on potential callback in the next 3 HOURS. Needless to say., I’m very annoyed and it’s near,y 5pm on Monday afternoon. Fortunately we were able to locate and rent a Penske truck from Home Depot. Very smooth dealings Now that we completed our move today(Tuesday) it’s time to address U-Hauls poor Customer Service. First of all when the gal called me to confirm my truck pickup, she should’ve been able tell me that my account has a hold on it. Rather she changed my pick up to another location 30 miles farther away and nearly 1,5 hours wasted because we got stuck in rush hour traffic. By the way. Still waiting for callback as we are hustling to pick up the Penske truck before 6pm. Like I mentioned, pickup on Penske truck went smoothly as arrived about 15 min before they closed Again. No U-Haul call back yet. Now it’s approaching a two hours on the calback Finally, at nearly midnight I device an automated call at approx 11:40Pm. To help you understand, that was a 7 hours to receive a callback. Unacceptable and really poor customer service. Fortunately, I was already asleep, otherwise I would ripped off a few choice words for an excessively long period to wait for a calll back. Glad I want broke down somewhere. To sum up this up. 3 rental contracts in the last 10/days or so. Some small glitches on the trailer. But got it re resolved the next day. 15’ truck. You all OWE ME SOME REFUNDS. Fuel related fees and you all wasting my time. 26’ truck. A Frickn’ disaster. I would appreciate someone to call me back at a reasonable time of the day. Not nearly MidKnight 7 hours later. Thanks
David A
Wise Moving Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lees Summit, MO 64081
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Easy drop off
Stan HFriendly staff, clean and maintained truck. Easy process
CHARLES MThey had the truck on half full when we got it and I made sure that it was confirmed w the guy and he said yes that it was confirmed to be half and I did online check in and it asked me if it was filled up to half also. But they charged me $17.99 after I gased it back up
ANGELA CFantastic customer service the ladies that work there are very nice and helpful
Rodney D