Michael H. on 9/25/2016
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Everyone was helpful, courteous, professional and friendly, especially Kaycie. I found him to be hard working and eager to get me on the road quickly. He deserves a raise, or at least a gold star.
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MELISSA C. on 9/25/2016
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Mr Medallion was extremely helpful and helped me find the perfect rental for my needs, which was different from what I had came in for. His suggestions were spot on.
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Eric J. on 9/25/2016
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Drop off location at 7643 University in La Mesa , CA is a dump. No one there to take rental back. Mess everywhere.
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MELVIN T. on 9/21/2016
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Professional guys, great experience!!! Gets easier every time I go there!!!
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Diana L. on 9/19/2016
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Check the batteries in the trucks.
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JUSTIN P. on 9/19/2016
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Awesome customer service from Sylvester!
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fernando M. on 9/18/2016
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Staff was awesome and friendly
Keep up the good job
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Stev S. on 9/18/2016
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I got there at 8:45 on Sunday and no one was there to check in my trailer. Need to open earlier
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brian m. on 9/17/2016
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Exhaust fumes coming into cab, check engine light came on and stayed on went <50 miles and used 8 gallons of gas which I refilled. Have used U-haul many times since 1978 and never had this problem! May not use guys again if I have an suitable alternative.
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LUCY D. on 9/17/2016
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Everything about this experience was horrendous. I called to pay the storage and the lady I needed to get access to the storage I paid for in her name was told I did not pay. I did pay.
I ordered boxes to be sent to Lemon Grove. They were sent to Kansas.
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Jason B. on 9/16/2016
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Awesome 26' truck
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THOMA T. on 9/16/2016
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all is good
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Bryan S. on 9/14/2016
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the drop off place I was told to go was closed so I called the 1800 number and they directed me to another drop off which was too full to except my drop off. Finally the third place I was able to drop off, this caused me to miss my flight home. Those are the reasons I probably wouldn't use Uhaul again.
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Dianne W. on 9/11/2016
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The people were great. The web-site could be improved. It's not clear what comes with the truck and what needs to be added.
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Abbas A. on 9/9/2016
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Robert needs to have a more customer oriented attitude and be willing to accommodate customer needs as possible. The equipment and the truck both need to be cleaned / maintained properly. Not dirty and smelling of smoke for those that are non-smokers. Thank You.
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MARLENE W. on 9/9/2016
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The staff was patient with us?? My niece and I didn't really know what size truck we needed. AFTER the contract was written, we saw the truck and it turned out to be to large. The team associate canceled that contract and wrote another without a word. They were kind and caring. Thank you! No
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Michael A. on 9/7/2016
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The location was not easy to find, and is not in the best of neighborhoods, but the worst thing is you have to drive through a liquor store parking lot to get to it!
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EMILIO U. on 9/6/2016
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the small trailers are little older, might need to be replaced
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Richard K. on 9/5/2016
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The alleged manager was rude and unprofessional. Very disappointed in our overall experience. Manager needs an attitude check.
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cynthia k. on 9/4/2016
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I have used this location for my moving needs over the past 16 years. The facility is always clean and well stocked with moving needs. The personnel are five star customer service oriented, personable and professional.
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Juan O. on 9/4/2016
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The return was not clear and I got a charger for cleaning that I was not aware. Since this my first time renting a Uhual truck There should have been an explanation at return of all my chargers.
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JOSEPH G. on 9/3/2016
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Not very helpful staff ...
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MAria j. on 9/1/2016
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I had a very hard time to schedule a pick. I had to call over 10 times to be able to schedule a truck. Not only that one of your schedulers Alfredo hung the phone on me. By calling customer service should make it easier to schedule but it's harder and you don't get what your scheduling, think its better if you do it in person to make sure you get what your looking for.
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Stan P. on 9/1/2016
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I was over charged for it a full day,without my knowledge,because of being 1 1/2hour late. Was told to get truck in asap when I was being charged an extra day. If I had already been charged without my knowledge or consent. Why was I told to hurry and get truck back. That's Fraud.
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Ian G. on 8/31/2016
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I would not recommend this location because the 26'
truck I rented had a chain going through the gas tank to the cap, preventing me from putting the fuel probe into the top of the gas tank all the way. Instead, I had to slowly drip gas into the moving truck, getting soaked with gasoline in the process. I have pictures to illustrate my point, that I will provide upon request. I complained no phone about this only to be transferred, to "customer service", only for no to ever pick up the phone. After waiting on hold, I gave up and hung up the phone.
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