Service was so bad and it was self help only. The site frequently broke and drained the battery on my phone till it died so that I could not even finish returning the van without going home to charge it. Incredibly dysfunctional
Connor M
Southland BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40503
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Customer Reviews
- 3.0 Average Customer Rating
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Could not rate personnel. I did contactless drop off and pick up.
Scott GHello, the truck was great. The only part that was frustrating was when uhaul had to call 2 people to speak to before I could get the truck. I did not understand this. It was frustrating because people are busy. Had I known ahead of time I could have planned accordingly and made these people aware that I needed them to answer a uhaul representative. This was spur of the moment, hey I need 2 people to verify you are who you say you are. No warning, or heads up while im making the reservation, all of a sudden, im at the predetermined location to pick up the rental, and it was thrown on me to find 2 people to answer, what looks like a spam call on my behalf. Other than that part, it went smoothly. They did also give me the keys to a different vehicle that I thought I was renting but that was okay too. I just needed to pick up a couch. Thanks uhaul, im going to use you again in a week when I move apartments. Maybe I wont have to get extra verification this time.
Lazette CYou double charged me for gas. You shouldnt do that.
Marvin HTruck was not ready upon arrival. Truck was not in the lot when i arrived. When i went inside to ask the lady she was not helpful and didnt know anything about uhaul
Jacob W