The vehicle I paid for was "not properly staged" so I had to switch to something that was the wrong size with worse gas mileage. Took 30 minutes to get someone on the phone to help. The gas station is terrible and unhelpful. Check engine light came on.
Aimee C
Southland BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40503
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Customer Reviews
- 3.0 Average Customer Rating
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The reason does not have to do with the proprietor. She was nice and helpful. But a much larger and hopefully more customer friendly location was about the same distance. This Southland location did not have the blankets we were sold and I had to drive there anyway. Also, this entire rental was app based. We should have been told when we ordered the truck. Also, the truck is extremely difficult to drive (no safety back up cameras, few driver assist features, etc. ). It got the job done but it was no picnic.
Brenda GService was so bad and it was self help only. The site frequently broke and drained the battery on my phone till it died so that I could not even finish returning the van without going home to charge it. Incredibly dysfunctional
Connor MCould not rate personnel. I did contactless drop off and pick up.
Scott GHello, the truck was great. The only part that was frustrating was when uhaul had to call 2 people to speak to before I could get the truck. I did not understand this. It was frustrating because people are busy. Had I known ahead of time I could have planned accordingly and made these people aware that I needed them to answer a uhaul representative. This was spur of the moment, hey I need 2 people to verify you are who you say you are. No warning, or heads up while im making the reservation, all of a sudden, im at the predetermined location to pick up the rental, and it was thrown on me to find 2 people to answer, what looks like a spam call on my behalf. Other than that part, it went smoothly. They did also give me the keys to a different vehicle that I thought I was renting but that was okay too. I just needed to pick up a couch. Thanks uhaul, im going to use you again in a week when I move apartments. Maybe I wont have to get extra verification this time.
Lazette C