Absolutely horrible experience.My rental location was moved the day before my pick-up, and when I arrived the location was completely gutted, no one from U-Haul was present even though I was an in-person counter pick up, and I had not received any clothes for the lock boxes. I had called 3 hours before to confirm my reservation and that someone would be there at my pick up time, to which U-Haul agreed. The business next door said they had packed up and moved everything the night before. After 45 minutes on the phone with U-Haul running between the abandoned building and the parking lot, in which they told me they were not aware this was no longer a usable location, I was able to get codes to the lock boxes from an associate. The last lock box luckily had keys, but they were not for the truck I reserved. To make everything better, the gas tank was on E. Upon trying to do an after-hour mobile return on my phone, it said my reservation was no longer valid but that my truck was still "active" and unable to be returned. All-in-all, an absolutely horrible experience, and I will never use U-Haul again.
Savannah K
Mailbox Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40505
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Customer Reviews
- 3.0 Average Customer Rating
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Very nice experience
Daniel LExcellent experience. I have contracted with U - Haul several times and have never been disappointed! Highly recommended!
STEPHEN TThis location needs to make it clear that the drop off is in the BACK of the building, not the front where several u hauls are parked
LYNNE HThey were an hour late opening and I had to be somewhere. Drove all across town and had to drive all the way back
Jimmy A