I scheduled weeks in advanced for a U-Haul, my location of pick up was changed the day before. During the day of pick up the uhaul site did not set up mobile pick up for the truck. It then took an hour to get another uhaul as it was locked behind a fence at the “24/7” uhaul place. I was then called on 6/18 and was asked about my overdue rental even though I returned it on Saturday the 13th. The reason for this is the uhaul worker at the drop off site sent me to another location and said they would get it switched and in fact did not. This whole process added more stress to moving and days after for no reason beside due to lack of prep by uhaul employees and contractors. I will be very hesitant to use uhaul again in the future and especially to recommend.
Mason H
U Stor it
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location was great. I had originally gone to the location on New Circle Road, where I had reserved a truck and they didn’t have it when I got there. I spent an hour waiting and they were never able to do anything. Called a different location on Versailles road and they sent me to 7th street.
LISA HThere is no markings to where to drop the keys. There is no office. Its literally a storage building parking lot and not in a good section of town
SIERRA CGreat job!
MICHAEL KContinue to have nice equipment.
JAMES M