The gentleman who runs the place was helpful and professional. My issue is with the truck. To be blunt, it is a piece of junk. The steering wheel has several degrees of play, making it difficult to keep in a lane. It felt like it had been hit and tracked a little sideways, much like an airplane will “crab” in a crosswind. Overall, I would have gone to Penske if one had been available. Unfortunately I didn’t discover the drivability issue until after were loaded and on our way to our destination. Overall, I’ll give U Haul a D- for this. The only positive is that the guy running the place is a good fellow. What can y’all do? Make sure your equipment is in top working order before issuing it. If it doesn’t measure up, remove it from service.
WILLIAM L
International Enterprizes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, SC 29073
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Customer Reviews
- 4.0 Average Customer Rating
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I have rented U-Haul many times, this was my worst experience. Always had everything all set when I plan a pick up yet I did not expect to have to log into the app site. Luckily I had a smart phone but it was still still difficult! If I knew I had to do this I would have done this at home prior to picking up the truck. I couldn’t get the key out of the lock box. Standing in the pouring rain! Thankfully the U-Haul agent still there and he did get the key out. He then went over the truck. This process to pick up took close to a hour!! Was a joke actually and I was not impressed! Last, I had less than 1/2 a tank of gas!! Now I I have to go fill the truck up!! Very upsetting!
Anne MThe gentleman I met was kind and helpful. The property is fairly small for the amount of rental units located there. It was difficult to maneuver the trailer I returned. I did not go into the building but the exterior of the building looked run down and needed significant repairs, not inviting at all. There are several other U-Haul locations nearby that are much more appealing and inviting.
JAMES TThe manager here is so friendly and helpful. Will be back again soon!
Stephen SOwner was very helpful.
Roy B