I deliberately went online to book my reservation bc from 2 days before the Store Rep kept telling us the trucks are rented for 4 hrs interval. After having difficulties doing final online pickup the Store Owner took my ID to complete same while I waited outside. I traveled a total of seven (7) and refill with a gallon of gas. Now Uhaul charging me an extra $18 for 4 gallons gas when I used less than 1/2 (0.5) gallons gas and also doubling my rental fee of $19.95 for the truck. This is outrageous thuggery, extortion and robbery. I want both charges of $18/gas and additional renal of $19.95 plus taxes be refunded to my account asap. The Store Owners are overcharging customers on rental time span and please check the gas gauge to make bc it seems they've tampered with it bc even before I left the compound unto the roads the gas needle fell sharply. I know I'm not the only customer complaining about this thuggery at this specific location
Dennie E
Master Investments Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithonia, GA 30058
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- 4.0 Average Customer Rating
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I will tell people about this location when he gets his act together. This guy always over charging. His trucks never has gas, but when I bring it back like I find it (as told); he tries to charge for the gas that wasn’t there in the first place… Then add things like insurance that I didn’t ask for!
LAURA MNo problems with drop off.
BRE'ANNA WI didn't like having to wait on the liquor store customers to get service. I picked up my uhaul at 4360 Covington hwy for my one way rental. NewEra Drivethru, not the place listed above
Tawanna YPerfect, i definitely recommend U-Haul for all your moving needs .
YVONNE B