This was the worst experience I’ve ever had renting a U-Haul. The condition of the truck was compromised from the beginning. The car’s tires were egregiously misaligned and the gas tank was completely empty. I was worried that we wouldn’t even be able to get it to a gas station because of how empty it was. Furthermore, when I noted this to the man that was giving us the truck, he said to fill it and that we would be reimbursed. By whom? By the mom and pop business or by U-Haul? To present a moving truck for rent where one is expected to return the vehicle with the same amount of gas as when you received it despite the tank being completely empty is perhaps the most vile and ludicrous business practice I’ve ever had the displeasure of having to contend with. The man working at the counter didn’t seem to know what he was doing, I DID NOT SIGN ANY CONTRACT BEFORE RECEIVING THE KEYS, and I had to call roadside assistance because of the tire misalignment to make sure that vehicle was still safe to drive which made me go past my expected return time. The truck had a check engine light regarding the “stabilitrack” from the moment I turned the key in the ignition. I’m appalled that anyone in the business of renting a vehicle to the public would so wantonly provide one in such a precarious state. Of course, I returned the truck with a fuel level well above the level at which I received it. As if to add insult to injury, the man LIED in the pick up paperwork and stated that I was given the truck at a 1/4 tank. The tank was on E. The dial on the gauge was completely flat. If you are considering renting from “A Key Solution”, I’d strongly caution you against it.
Cynthia L
A Key Solution
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Littlerock, CA 93543
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