The online check in is very frustrating. Please make it easy or let customers know that they can check in sooner so they don't have to wait at the location for 40 minutes while their drivers license is under review and waiting to be approved. The check in process is not user friendly nor was it a positive experience. I was very annoyed and if there is a way to do the check in online ahead of time at home and in the warmth as opposed to having to wait, I would have been much less frustrated.
Emma F
Business Park Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Livingston, MT 59047
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Wonderful experience! Truck was clean and well maintained!
KRISTEN BI reserved a specific size truck (15ft) at a specific location Bozeman. A few hours before pickup I was notified that I had to take a much larger truck and pick it up at a location in a different city. Meanwhile the location I reserved a truck at had many in their parking lot. I had to pay for a ride to the next city for pick up and also pay for the extra gas to bring it back to my place to load up. Plus the larger truck cost me more in gas to drive to my destination. This is the second time this has happened. Seems like a common tactic and should probably report to the bbb. For the next customer you shouldn’t alow online reservations if you are not going to honour them.
Michael HThese folks went above and beyond. After we booked, for this location, U-haul pulled a bait and switch that would have required us to make a 90 mile round trip to pick up our rental. The agents at Business Park Storage went to pick up the truck for us, which was fantastic as it saved us a lot of time and money. Kudos to them.
Mark HPick up location was great, and they were helpful.
MATTHEW O