The website gave me the option to drop off the U-Haul near my destination. After confirming and showing up to the location, I was told, and then realized, that the website definitely did something wrong and I was to return the truck to the starting destination. An additional 10-15 km that I did not plan to spend. Then, right after being told it’s not a “one way truck, it has to stay here it doesn’t get sent places” I see it’s an American truck, with mph on the dash and an Arizona plate, fully disproving the previous statement. On top of this, the store can just independently choose when they open despite U-Haul letting you rent the truck whenever you want. Being Canada Day, they seemed to decide to open late without checking the U-Haul rentals for the day and I had to sit in the parking lot waiting for the place to open. And THEN, I was nearly automatically charged (by the system, not the guy working) for insurance I specifically opted out of on the website. The website is stupid and doesn’t relay info properly. Wrong drop off destination, also overcharged me for insurance. Paid more than I needed and it delayed my trip too.
Charles C
Beckworth Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5V2K7
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Customer Reviews
- 3.5 Average Customer Rating
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It is good
Nayan Spick up time was delay 1 hour because the shop not open on time. wrong equipment provided by this shop, my order is furniture dolly but they provide utility dolly to us. over charge but just partial refund the rental fee.
KA FThey are making own policy of Uhaul, not following uhaul terms and conditions.
Anmol SBecause Very expensive. Why they deduct more money. I don’t understand
Jaseem S