Vehicle was disgustingly dirty inside. Given Covid measures I was extremely disappointed. The personnel at the location were very friendly but the condition of the equipment being rented was unbelievably frustrating.Christopher V.
Moving Truck Rental in London, ON at California Convenience
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in London, ON N6B2S3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Simplify the mobile check in/pick up so that the individual settings of the mobile device do not have to be changed. The vehicles are driving really terribly and don't have even the minimum convenience features such as air conditioning or - more importantly - safety features like connectivity to a cellphone. This is unacceptable.Petra H.
Absolutely nothing. Your staff was extremely courteous and helpful. Will definitely refer my family and friends. I will use U-Haul in the future.LORI S.
The truck was dirty. Lots of dried mud in the passenger unit from a previous customer that had not been cleaned. The storage part of the truck also had not been cleaned. No loading dollies or packing blankets were provided, both of which would have been useful.S L.
The truck was clean the only issue I had was squealing brakes when I put them on. Overall it handled well and all the lights are workingJODIAARON D.
This was a bad experience. Super sketchy pick up location, 4 of 6 furniture pads were soaked, the bumper was dented and the representative just said don't worry about it.IANROBERT D.
The drivers door didn't work The gas tank was over half empty The location itself was overrun with crackheads I had the cam for 1 hour and it cost me $50 This was the worst rental experience I've ever had, and my last with UHaulMartin M.
The whole rental process was quick and professional. This was my first time going through California convenience and I would recommend this location.JODIAARON D.
Uhaul personnel didn't seem to care about me rather the other customers in the store.JOHNA C.
There was offensive tagging on the side of the truck. The truck had garbage in it and I do not trust that the truck had been properly wiped down from the last rental. This was concerning.Heather D.
Not given any paperwork, truck was on empty, had to buy gas asap, then charged $50 for gas when truck was returned! Said repeatedly that I was not prepared to drive an hour farther north to return truck, and was not certain of being able to get a ride back to London, yet drop off was still set as Owen Sound! And was charged extra when had to bring truck back to London!MICHAELF R.
Training is much neededBLESSEDHARRISON N.
Improve Nothing, you're giving us what we want.Michael G.
The shop keeper is lies, I made reservations online I did not select safe move , when he started to enter my license he selected safe move and without giving me receipt he ask me we have stop printing receipts. Therefore I couldn't find out what he has made changes to my booking . I believe this type of cheating dont suites your type of company. I hope some action must be taken this location . Thank youomer S.
Quick service, no hassle. Smooth process overall.Joey G.
The gentleman didn't wear a maskANDREWJOHN T.
I was suprised to see that this location only had 3 stars given that it is merely a convenience store. However after struggling with the UHaul app, we decided to go inside and see if they could help. They were fantastic. Very friendly, quick with solutions and had on our way both at pick-up and drop-off. I would definitely recommend this location for anyone who needs the trucks that they can supply. their one drawback might be space, but even here they seem to have enough for even the medium sized trucks.James J.
Please do not give less than a full tank of gas because it's impossible to figure it out to bring it to the odd levels. It's almost a scam. Another one is retrofit all your vehicles with back up Cameras it's not expensive and it will enhance safety multifoldRakesh B.
Check-in and out was fast.DAVIDANDRES A.
The location had none of the equipment I ordered so I had to drive to the Clark road location. Completely defeats the purpose of me choosing a pickup location.DAVIDMATTHEW M.
Terrible customer service. Bad communication. Lazy employees. Will never use this location again for U-haul. The employee working at pick up was better than the employee working at drop off. The drop off employee was not friendly at all and very rude to us. Both employees seemed distracted and disinterested in the U-haul side of the business. I would probably avoid U-haul altogether after this experience. Running a U-haul business out of a convenient store is probably not a good idea.Daniel M.
Truck was not even ready for pick up on time. Should show some respect to customers thats all i wanna say. Work on customer service pleaseJaskirat S.
I didn't receive my deposit and no one is answering me about it I'm very frustratedJustin H.
The truck had a dirty interior (I have pictures), dirt, food, sand... and didnt smell very fresh. I was very disappointed in this rentalJonathon S.
Good jobJOLENEMARIE J.