Rented a cargo van in January. The van itself was clean and in good shape. However, there was no windshield washer fluid in the vehicle which I didn't notice until I was in traffic on the freeway with a windshield that I could not clean. I had to exit at the nearest station to buy my own fluid. When I complained during the vehicle return, I was told that the owner never fills the fluid which I see as a serious safety concern. Thus, the low rating on maintenance. Otherwise, staff was quite helpful and friendly.
Bernard A
WestSide Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6H1E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It pretty much reflects the majority of online Reviews. Customer service needs a lot of work. Explanations and answers to questions were sub par. But I used the van and it did the job. I was over charged, they said I’ll see a reduction in my bill in a few days? Will go to Home Depot next time.
Derek KVery easy to pick up pay for and return. Love the conscience of our experience
Jeffery SI filled the gas but they didn't come and check it when i brought it back. After 5 hours and went their again they checked out the truck and charged me extra for gas!! Weird as i filled it and they charged me again
parsa rTô be fair everything was great and the person responsible was very kind and helpful. However the truck smelled VERY VERY BAD. I was told that sometimes people break in the cargo part to sleep and that might have been the reason for the bad smell, and the person lended me to try and make it less stinky. Other than that great service and experience overall.
Natalia P