Truck was dirty when we picked it up workers refused to check us in and kept trying to get us to use online check in. Charged us for equipment they knew wasn't in the truck. And no mention of a combo for the key drop off on return had to call and wait on hold to figure it out. Lock was super rusty too hard to open.
Brian V
Perfect Green
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6E1P9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Website said 8pm open til. Arrived and door sign said 7pm. Had to do online return .
Susan TFantastic service
Edobr aHassle free
Neil Wthe person in charge of the rental was not in the office. The person in the office that day had to call him. We waited about 15 minutes then the rental person did everything over the phone. We finally obtained the van key from the person in the office. We then had to scrape all the snow off the windshield and do the walk around ourself using my cell phone. The person in the office was in a hurry to get back into the office because it was cold and he left us to get on with the cell phone check-in. When we returned the van, the business was closed and the UHaul drop box for the key, had no lock on it so anyone could have taken the key! We ended up having to call the UHaul 1-800 number again and tell them what we had to do with the key.
Andre N