I requested no insurance both online and at pickup but was charged for coverage because I did not sign a waiver in store to confirm I didn't want insurance. Nobody told me I needed to sign a paper waiver. This feels like a swindle. I dispute the extra $20 charge.
Marian O
WestSide Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6H1E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I got charged and had no idea what the charges were for. Called the location and they refused to get back to me.
Clinton AThe location was fine. The problem was your online booking system. To get this van, I had to wait over 30 minutes to complete the booking because your booking system was so slow. Secondly, the system asked for information that I already provided. For instance, I had to provide my secondary contact information three times. This is the second time that I have experienced issues with your "system"...a few years ago when I went to a uhaul location, I was told to book the van somewhere else or come back at a later time because it was so bad. Overall, my experience at this location was BRUTAL....not due to the staff there (they were good)....BUT BECAUSE OF YOU
ken kWestside Variety is where I rented my Uhaul. The owner was very helpful and was able to rent me truck same day. Very friendly and courteous
Cheri HExcellent service, 100% recommend
Juan I