The mobile app was supposed to be a more efficient method but it refused to proceed without photos of the vehicle. Also the â€œChange Engine Oil Soonâ€ light was on for my entire trip. Very stressful.Liam B.
Trailer Rental & Towing in London, ON at WestSide Variety
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in London, ON N6H1E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Same comment as above on overhaul experienceSemyon C.
Truck was unclean. Someone coffee was left in the cup holder, sunflower seeds on the floor, passenger side window was left open and the seat was wet. The box was full of mud. Tail gate was also covered in mud.Curtis B.
The owner/operator is cheater. I was just late by an hour ..instead of returning in 7 hours i returned in 8 hours , which is allowed to be kept for 24 hours. and he charged me for 2 days everything. Completely crooks and scammers. Never ever go this location. He will rip you off for sure. Look at other comments too. all say the same thing that this location is owned or operated by cheaters and scammers.REGINAM M.
Excellent customer relations ,knowledgeable and friendly service I would recommend all my friends to use this locationMICHAELJOSEPH A.
Trying to rip me off by overcharging on the mileage. Claimed I drove 171 kms when it was actually 38 kms. Waited close to an hour and a half at pickup time which was scheduled for 8 AM and person arrived at 9:20 AM. My bill should have been $69 but they are trying to charge me $179. This is downright fraudulent.Steve H.
We waited almost 3 hours to pick up the truck. The clerk at the store said the prior client was late, he then proceeded to leave the store (closed the store) supposedly to pick up the truck and disappeared for almost 2 hours. At this point. we called customer service who claimed the truck was at the location as per their system and were trying to call the clerk with no luck.... We were supposed to be given a refund and have not received it yet....TERRIBLE EXPERIENCE. specially after spending hours on the phone the day before pick up as our reservation was changed without our consent ....Rodrigo M.
This was the WORST customer service experience in my entire life. I was to pick up the UHAUL at 9am. Upon arriving the location was closed even though the sign on the door said that it was open at 7am. At 9:15 am there was still no one at the location and texted the number posted on the door. The individual said they were on their way. They did not arrive until 9:45 am! They did not apologize for being late and accused me of lying that I was there at 9am and I didnt have to wait "that long" for him - not only was it cold outside but it was also raining and I was left in the rain for 45 minutes. I was obviously upset and was told by this individual that they have other places that they could be, they have other sites they need to be at, and they got here when they could. This individual proceeded to tell me he is a University Student at Western University and moved to London from Toronto to go to school and bought a few "businesses" on the side to manage and that my rental was not a priority to him - regardless of the fact that I was to move that day. He also did not have my rental on file and I had to waste more time with this rude kid to re-give all of my information. Rude does not even scratch the surface of how I was treated, this was the most disgusting encounter I have had as a customer. Not only was the truck filled to less than a quarter gas but upon arriving home, there was a CRACK PIPE on the seat that I didnt notice. There were still drugs inside of the pipe!!! The vehicle was not even remotely cleaned and this is during a pandemic. I dont know what basic cleaning you have in place but that was not even met. You need to shut down this UHAUL location. I called to report the incident, provided a picture of the crack pipe and was told I would be contacted within 3-7 business days to discuss and it has now been 3 weeks. I am expecting to be contacted to discuss and be provided with a refund. Looking forward to hearing from you.courtney P.
More attention to detail on the rental. Clear instructions to take a picture of the in and out mileage in order to ensure proper fee charges. I drive 62 km and was charged 241 and the dealer was not too willing to accommodate this situation.Laura P.
I'll try discount next time...Christopher D.
Pick up and return was quick and efficient. The guy was very helpful and easy to work with. The truck is brand new (less than 1,000 KM on it).Ramzi B.
All goodHARSIMRANSINGH B.
Specify that 24/7 pickup is NOT available at this location.Jaime P.
Overall, this location was just average. Typical gas station/UHaul location really. Nothing special about it. Still wouldnt rent a truck from UHaul again.Dan C.
They were great! They offered guidance throughout the process (even before I went to drop off the truck there), it was easy to fill up the truck onsite when dropping off the truck, and helped to navigate the truck when backing it up. I would definitely recommend!Brittany P.
The owner was overly helpful, very professional not much to improve onRUSSELL M.
he asked me to fill in the gas at his station before my drive. then record the gas tank level after I fille.Lianji L.
The truck was in horrible condition. The driver mirror fell off as we were driving. Stay far away from this place. Very very very unhappyJILLIANANGELA L.
Westside Variety was an absolute nightmare, and if I could give them zero stars, I would. The remote check-in didn't work and I had to go inside to an almost comically messy store. The gentleman who checked me in was just doing his best; I have no complaints about him. However, the truck I was given had cardboard and napkins in the driver's area - evidently the truck had not been cleaned. Nothing seemed to be wrong with the truck when I gave it a walk-around prior to driving away. I noticed that the driver's side mirror moved a bit when I hit a crack in the road on the way to load the vehicle but didn't think much of it. I loaded the truck and drove it to get gas. After hitting a couple potholes and seeing the driver's side mirrors swivel and not stay in place, at the gas station realized that the driver's side mirror was literally not attached to the vehicle. I was able to pick up the mirror out of the slot in which it should have been attached. It's obviously impossible and illegal to drive a vehicle without a side mirror, so I called Westside Variety to request immediate rectification. The gentleman working in the store was incapable of assisting me (through no fault of his own) and patched me over to his "boss". His "boss" was a complete ass. He was incredibly rude and unhelpful, even attempting to blame me for not checking if the mirrors were attached to the vehicle. Never in my life of renting vehicles have I ever been concerned that a rental company would give me a vehicle that was not roadworthy, but according to the "boss" at Westside Variety, I should have hung off the mirrors like a monkey to ensure they were attached. After I finally got through to Roadside Assistance, I was sent to the Uhaul facility on Clarke Road to have the mirror fixed. When I held out the unattached mirror and explained the situation, they asked where I'd gotten the vehicle. When I said Westside Variety, the customer service rep literally rolled his eyes and said "well that explains it." If Westside Variety is so notoriously bad at inspecting/maintaining Uhaul vehicles that they have a reputation for their irresponsibility within the other London locations, why on earth are they still permitted to rent Uhauls?! If I had not noticed that the mirror was moving, if I had not stopped for gas before getting on the highway to drive to Toronto, the mirror would have flown off the vehicle and I could have killed someone. Clearly the vehicle wasn't inspected whatsoever. This is reprehensible and the "boss" at Westside Variety should be immediately reprimanded and/or dealt with accordingly.EMILYANASTASIA H.
Couldn't find note saying we didn't receive blankets and wanted to know where they were. Had to call pick up location and have them speak to drop off location. Again promised refund. Received final bill by email with no refund. Took forever to check out. Sales person would stop serving us to look after repeated other customers to his storeðŸ¤¦â€â™€ï¸Jeffrey G.
Return location owner very rude and called me a thief for asking for my dsposit. Area manager ( south western ontario-london) wont return my emails or calls me when customer service said he would. Final rating:NIGHTMARE.Jhonnatan C.
Great customer service. Went above and beyond!! Thank you!!kim Y.
The location seemed run down, the convenience store had a lawn mower inside that had been used.DARLENEE B.
1. Couldn't find the reservation 2. Asked if gas filled up several times, went out to check and got key stuck in ignitionKen S.