The truck I rented has no rear lock. A key is broken in it. You need to replace it because it not secure to carry items not protected
Innocent T
WestSide Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6H1E1
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Customer Reviews
- 3.5 Average Customer Rating
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The truck I rented had a broken passenger side mirror.
Vincent FThe website was terrible. I had to wait for an hour in the store so that they can submit the pickup on the website. Also, I am charged incorrectly.
Saman SThe pickup was fine but the drop was bit confusing and the staff didn’t help at all . The lady at the counter was not helpful. Didn’t know anything about uhaul .
Anilash MI made a reservation on-line and took in my reservation # for pick-up. I was 15 min early but the girl couldn't help me. 15 min later, a fellow arrived to assist me but didn't take my reservation number and started from scratch. This was very frustrating because I had already gone through the details at home on my computer. I had no capability for wi-fi while there. Perhaps the staff get a commission to sign people up but when someone takes a reservation # in, they should use it and complete the transaction. Then, when I was handed the key, no one came out with me. I walked around looking for the vehicle and it was wedged in between 2 other trucks. I couldn't get in to the drivers side, so I got in the passenger side and climbed over. After starting to drive, I stopped to open the mirrors. Some instruction could have been nice. I blame myself for that one. I should have went in and asked the man to move it out for me. The return was super easy.
Maggie B