When I got into the truck the gas was below 1/4. I told the cashier guy and he said ok. I asked him to mark it as that. I put the gas to 1/4 before bringing it back and according to the bill I've been charged extra money? So from $131 that I was quoted to I believe $189 is not ok. I will be calling to complain
MARY L
Happy Days Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6J1G8
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Customer Reviews
- 3.5 Average Customer Rating
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Fast service, clean truck and soft pedal truck.
OLUSEGUN AVery helpful service at this location.
LESLIE RThe clerk called the night before and told me I couldn't use the app to pick up the truck, that I had to wait until he got there at 8 in the morning. This cost us an hour of loading when we only had a limited scheduled time for an elevator for unloading. He then collected all of the information from me which I had already submitted online, further increasing our time lost. A convenience store customer came in while he was serving me, so he interrupted our transaction to serve him. He then read all of my personal information - address, phone number, email - out loud over him to me while thee other man was paying for his cigarettes. When we dropped off the truck, there was a different clerk who insisted we had to use the app to drop off (after the first insisted we couldn't). I suspect this was because it was raining and he didn't want to go out and check it. It was easier for him if we had to go out in the rain to take all the pictures required to check out in the app. Not a good pick up or drop off experience at all.
JULIE VThis was the worst rental we have ever had. The cashier had no idea what he was doing. He could not help us sent us home to do online did that came back and he kept us forever. Used his personal phone to take pics of my d/l called a guy on phone via video and showed him all my information. Gave us keys did not tell us anything. I will never use uhaul again!
Ramanjit B