The experience with the female owner was absolutely horrible. She was rude. Her whole demeanor and attitude was terrible. She couldn't be bothered. I had actually provided all my informative online. She asked how long. I said 6 hours. She said until 3:30. I said for however long 6 hours was. Then she was snarky. She tossed my ID on the counter. The truck wasn't ready. I had to walk through snow to take the needed photos. There was snow on the windows. But that wasn't the issue. She came running out of the store yelling at me that I couldn't leave my car in the parking lot. Then said only for 3 hours. She kept yelling it over and over. Unfortunately, I've had this rude behaviour from her when I picked up a UPS parcel. Uhaul or UPS should never do business with this place. Even her husband is so rude on the phone. I will never rent from that location again or ever refer people there.
Tanya B
Jack Campbell Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6J1X6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very friendly and explained everything to us.
JODY RThe sign in process took a very long time. I was forced to switch my vehicle when I didn’t want to. I was told I had to buy the optional coverage, because her manager said so. When I said no thank you, it’s optional, she argued with me that it was not optional. The truck was run down, all the light indicators were on on the dash board. They charged me a fuel surcharge even though I filled the vehicle up before returning it. AND told them that I filled it up. I’ve opened a ticket to dispute this. When I went to return the vehicle she told me to check out online.. I didn’t have the app downloaded so I couldn’t find the check out option. She told me to figure it out because it was easier for her if I did it that way. When I couldn’t figure it out she rudely said that she’d just do it and to expect a bill within an hour. That’s when I found out about the hidden fuel surcharge. Overall a huge hassle.
TAYLOR FTake a long time to pick up due to internet issues.
VERONEZ AIn general it was a good experience till the end. The person that received the truck was a bit unfriendly. At the end everything worked out and they were happy that we returned all equipment in order as requested.
Salvador E