Customer Reviews for Jack Campbell Variety
(U-Haul Neighborhood Dealer)

578 reviews

153 Gladman Ave   London, ON N6J1X6

(226) 213-3065

Location Hours

  • Mon-Sun: 7:30 am - 9 pm

Services at this Location:

Contact Us

(226) 213-3065

153 Gladman Ave
London, ON N6J1X6

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ASHFAQ A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Quick in and out service

Vanessa G. 
Rating:
3.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Lock was completely broken, I was almost ticketed after all of my things fell out of the back of the uhaul on the road and police showed up as it made it “unsecured” because the locking mechanism on the bottom of the truck was completely gone, if I would have known it was that much of a risk I wouldn't have rented it at all

Rowan P. 
Rating:
5.0

Customer did not leave a comment.

Luke V. 
Rating:
3.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
3.0

The person at the shop needs to be delicate and respectful

Jehad A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Q. 
Rating:
4.0

The person that works in this place aren't very friendly .

MARIO A. 
Rating:
5.0

Great staff

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Annie B. 
Rating:
5.0

The representative was very rude. I only used the vehicle 13 km, for 50 minutes, and returned full of fuel as per indications. When I dropped the car I was asked for the receipt of gas which I didn't have, I only paid 10 dollars cash which I consider it's way more than what I used, but this guy got mad because I didn't show the receipt and mentioned that I should have filled at least 20. When I was trying to explain, he asked me to shut up and that didn't want to hear my explanation. What a shame of service I just received.

Marlon S. 
Rating:
4.0

Customer did not leave a comment.

david V. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

Layla & mike are amazing humans!!

ALMALEAHIRENE K. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Daniel U. 
Rating:
5.0

Amazing service and assistance, thanks

MiguelAGarcia G. 
Rating:
5.0

Mike & Layla are amazing humans!!!

ALMALEAHIRENE K. 
Rating:
5.0

The owners of Jack's are very helpful and understanding. Rented on short notice and they were very accommodating!

BLAKE P. 
Rating:
4.0

Customer did not leave a comment.

Umar I. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Janet V. 
Rating:
5.0

Customer did not leave a comment.

allen H. 
Rating:
5.0

Excellent service! When my phone was losing charge, the wonderful cashier found me an iPhone charger. Then problems arose with my online reservation on my phone, luckily the individuals helped me with our booking. Very grateful as so stressful moving yesterday. This personal interaction made my day!

Alex V. 
Rating:
5.0

Get your other locations to look at Jack Campbell location as an example of what they should do. The Jack Campbell location is the best I've been to.

Suzie B. 
Rating:
4.0

After reading reviews of the past, we were a little concerned about renting from this location. It ended up being a good experience. We noticed that the mileage on the truck was a little off compared to our agreement and the folks immediately rectified the problem. They were very courteous and helpful! Overall, a very good experience!

tomas A. 
Rating:
5.0

Customer did not leave a comment.

cesear E. 
Rating:
1.0

Owner of the store was extremely rude. I have never experienced such rude customer service in my life. I will never rent from this location again I have advised all my friends and posted a google review to warn other people away. The owner is condescending, rude, and vulgar. Whoever is reading this should go and read the google reviews of his shop and see that I am not the only one complaining.

Paul Z. 
Rating:
5.0

Customer did not leave a comment.

Brittany T. 
Rating:
5.0

Customer did not leave a comment.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

Edwin D. 
Rating:
3.0

The owner went the extra mile to be accommodating.

preston W. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
1.0

This was the single worst experience i have had with a uhaul. I chose the location due to its proximity and reserved a truck online. The first person I spoke with was not polite. I was told the in town truck I had reserved had not been returned, so I had to take a one way truck. I had reserved the truck for 12 hours I was told I had to have a one way truck back that day and was given 4 hours. It was a small job so that was annoying but fine. When I returned the truck I spoke with another employee who then insisted I had not rented the truck correctly, told me I would be charged 300$ and that he would not take the truck because he could not find it in the system. We got our receipt that had the business address on it and he processed the return. I was spoken to harshly multiple times and had to argue with the second employee just to return the truck earlier than I had originally planned. I will not use a uhaul vendor again, and I will never spend a dime at Jack Campbell or what ever it's name is. I literally told a customer to go somewhere else before getting too involved with these people. I will tell everyone who will listen to avoid that location.

Casey H. 
Rating:
5.0

Customer did not leave a comment.

joaquin M. 
Rating:
5.0

Awesome service and friendly staff!

Darko P. 
Rating:
4.0

The odometer on the rental vehicle felt like it was nit reading accurately. It recorded that we drove 42 kilometers, but when we googled the route it only added up to about 30 or 35 km

Joshua K. 
Rating:
3.0

Customer did not leave a comment.

Kathryn E. 
Rating:
2.0

People there could be more friendly.

pedro M. 
Rating:
3.0

Keep the interior of the car clean (seats).

Wasim S. 
Rating:
5.0

Customer did not leave a comment.

Gustavo S. 
Rating:
5.0

There was a minor issue, but mended with great customer service. The man there is thorough, trustworthy, and kind.

JIHYUN M. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

IMAD H. 
Rating:
5.0

Customer did not leave a comment.

BRIANH H. 
Rating:
5.0

Nothing to improve. Everything was great.

John M. 
Rating:
1.0

The van I rented was covered by ice and snow, which made it impossible to check for previous damages.

Michele M. 
Rating:
3.0

Customer service is key. Both workers at the variety store made things more difficult and confusing than they needed to be. I will say the gentlemen handled things great once all said and done.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

RICHARDA L. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

DANIELA B. 
Rating:
5.0

Two thumbs up!

DANIEL P. 
Rating:
5.0

Thank you!

KIRUBEL Y. 
Rating:
5.0

Customer did not leave a comment.

Kunjan P. 
Rating:
5.0

Customer did not leave a comment.

Bilal M. 
Rating:
4.0

Wipers barely worked and no washer fluid

Justin P. 
Rating:
3.0

Customer did not leave a comment.

IAN R. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
4.0

Customer did not leave a comment.

vijay S. 
Rating:
1.0

Never unfriendly and inattentive.

David A. 
Rating:
5.0

GREAT COFFEE...!!!!

JIM C. 
Rating:
5.0

Customer did not leave a comment.

Emma M. 
Rating:
1.0

Let customers know before taking their money that there is no parking on the premises for personal be vehicles. I don't plan on the street

EMILY E. 
Rating:
5.0

Customer did not leave a comment.

MANUELALFONSO G. 
Rating:
5.0

The drop off was quick and efficient.

SUZANNE R. 
Rating:
1.0

Your website is a disaster

Ali U. 
Rating:
3.0

Customer did not leave a comment.

DYLAN P. 
Rating:
5.0

Customer did not leave a comment.

JOHNC M. 
Rating:
5.0

Customer did not leave a comment.

Jamal B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
1.0

Customer did not leave a comment.

JOBI T. 
Rating:
2.0

I was given an estimate of $40 drove less kilometers than anticipated yet my credit card was charged a $110. The vehicle was returned cleaned and fueled by the agreed time. 100% scam artists at this point. I have requested that they look into it and justify the overcharge but judging by the invoice that states I "saved" money, I don't anticipate any satisfaction

Dave G. 
Rating:
4.0

Customer did not leave a comment.

BRENDAL H. 
Rating:
5.0

None that I can think of.

MAURICEJ C. 
Rating:
4.0

Customer did not leave a comment.

Nicole N. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

They were fast and quick with turning the vehicle over to me and did not make me wait for a long time like I have experienced in the past with others

Brandon P. 
Rating:
4.0

My only issue right now is the invoice. I was charged $0.95 per KM instead of the $0.59 rate stated in the contact and advertising.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

FREDJ G. 
Rating:
5.0

The UHaul check in online was terribly difficult to use - after an hour of trying many versions and speaking to you we ended up doing a paper rental from the location. That put us over an hour behind schedule and my son had to do the actual rental. Overall the experience was fine for what needed to be done.

Jeff C. 
Rating:
1.0

Store open vey vey in Dispulin

Vivekananthan P. 
Rating:
5.0

Customer did not leave a comment.

Allan M. 
Rating:
1.0

The worst uhaul experience of my life. The owner is rude and verbally assaulted me. If this is the type of people uhaul is affiliated with shame on uhaul for not doing a proper back ground check on people with no customer service training.

CARSIYA H. 
Rating:
5.0

Very very pleased with the excellent service Mike provides. He is my go to for all my moving needs and all of my family members rent from Mike at Jack Campbell Variety Store.

CAROL K. 
Rating:
5.0

These peoples are amazing.

BLESSAN M. 
Rating:
3.0

Customer did not leave a comment.

BERTHAAMY C. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Enjoy dealing here for my rental needs.

Don M. 
Rating:
5.0

Always a pleasure going here

Martin A. 
Rating:
4.0

Customer did not leave a comment.

ROBERTJ H. 
Rating:
3.0

Customer did not leave a comment.

KENNETHE N. 
Rating:
5.0

Jack and Family are always a pleasure to deal with.

TONYA F. 
Rating:
4.0

Owner at location was very friendly and helpful.

IANM N. 
Rating:
1.0

I live in Strathroy, Ontario. Upon going to my Local Uhaul office to reserve a 15 foot truck ( or any other sizes) on Wednesday September 22 2021, for either Friday, Saturday or Sunday of that coming weekend, I was told "there was absolutely no trucks to pick up in Strathroy" and that if I wanted a 15 foot I would have to drive into the City of London about 30 kms away to pick one up. ( And also drop it back off in London). Upon seeing a 15 foot truck while driving by BOTH Friday and Sunday THAT WERE CONFIRMED AVAILABLE TO RENT at a local convenience store Uhaul Dealer on Albert Street in Strathroy- I am extremely disappointed and would AT LEAST expect Uhaul to refund me the 89 cents per 60 kilometer that I had to drive into the next city to use a truck when there was a 15 foot available to rent in Strathroy. Terrible service!!!!

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

JINALKUMAR P. 
Rating:
2.0

Owner asked for a receipt for the gas as he did not believe I had filled it, even though it was above the line that it showed on the instructions I was given.

Patrick H. 
Rating:
4.0

My location didn't have the truck I needed so I was redirected to this one.it was 35 min. out of my way and added mileage to my rental.i was given a better rate but it was still inconvenient.the person at this location was excellent.u-haul should have transported the proper size truck to my location.that would have been customer service.

CLINT N. 
No reviews have been submitted for this location.

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