I booked my truck on the east end of town. The day before, it goes moved all the way to the west end of town. This was really frustrating and disappointing. I then got three phone calls about this from three different representative. Also frustrating because no one got the note that I was notified so I kept getting calls all day and the VM was just “call me back”. Checking in on the phone was fine but approval too a while and in the end probably just as fast as going into the store. Cause when I did go into the store, it took the clerk ten minutes to get me sorted out and hand me my keys. So the truck itself was wonderful. Everything else was a bit disappointing.
Kent W
Commissioners Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6J1Y3
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- 4.5 Average Customer Rating
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Clean out the garbage from the truck
BLAKE GTo inform the store personnel the correct pricing. I was told $1.19 /km and was actually charged $1.59. I was not pleased with the difference in the information. I even had him write it down because their accent was hard to be sure.
FRANCES M