The location was in remote and not manned. The company did have a young man answering the phones who was a 10 out of 10 stars for his customer service skills. The trailer was incredibly heavy and did not have a jack on it. This required it to be picked up off the ground and placed my hitch. I find this completely unacceptable for a safety reason. I was unable to lift it so I had to wait 10 minutes or so for them to send someone to my location to help. Also the blankets and dolly I rented were not in the trailer and had the person not needed to come to my location I would not have gotten those items. Otherwise ever was fine and my stuff made it to Maryland fine. The trailer hauled well behind my truck. I also want to say that when I returned the trailer on Sunday to the exxon in Maryland the man there also struggled with the weight of this trailer and had a difficult time getting off my truck. Ihaul needs to do better by its employees and put jacks on these trailers.
mary s
Karleighs Convenience Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Longwood, NC 28452
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Customer Reviews
- 4.0 Average Customer Rating
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Location was closed. Sign in the window showed a number to call but just got a busy signal. Called customer service and the just had me drop it and do the return through the app.
Bill JThe location was changed from my original order location. It was a longer drive that I had not expected
Randall BDeon was a great help.
Melanie MI forgot the guys name but he was very friendly and was nice about putting the trailer on my truck and getting me ready to go thank you
HARRY P