Save your time and money, dont come here. Customer Service Experience: Worst customer service I’ve experienced at any uhaul, this is my first and last time at this location. Brian and his inept staff of employees are not hospitable and only care about the money they make through uhaul but do not offer any customer service or uhaul standards what so ever for the uhaul service. They do no support after hours drop off and do not tell you after youve signed the contract they added another day of a rental charge because i was 7 minutes late to return because they didnt let me return at the day/time that was set in my reservation and contract. Check in/Check out was the longest process and filled with unecessary verifications that ive never had to do at any other Uhaul location. Management: Brian is more focused on keeping his shoes crispy white and bald head trimmed instead of running his business and the image and standards of Uhaul correctly. Ive lived in the area for years & used to frequently come to this place for pool supplies, but stopped for the same reason of customer service. Brian stopped caring about customer service the second he inherited this business and started focusing on keeping his white shoes unscathed. Upon telling Brian there was an issue woth customer sevice instead of asking what happened he said he would check in with his employee instead of asking the paying customer what the situation was. His first reaction was to find a way to deflect responsibility instead of finding a solution to the problem or even inquiring as to what might have gone wrong. Money hungry people.
MICHAEL R
ABC Swimming Pool Products
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Alamitos, CA 90720
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- 4.5 Average Customer Rating
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The person who helped me was great, I can't remember her name, but she was very helpful. I will be back when I need equipment. Thanks
JOSEPH SAlways great service clean trucks
THOMAS PThere was nothing that needed to be improved
EDWINA CN/A
DEREK M