We rented the vehicle on March 22, 2025. The local agent that rented us the vehicle told us that no agent would be available to accept the vehicle's return the next day (March 23-Sunday) and that we could return it Monday morning when they opened. She also showed us how to return the vehicle on Sunday, when no one was available. We specifically asked her if we would be charged for an extra day if we returned it Monday, and she said no. We returned the vehicle on the Sunday afternoon, but not within 24 hours of having rented it based solely on the local Uhaul agent's representation that we would not be charged for an extra day. We were charged for an extra day, and the corporate customer service agent would not reverse the extra day's charge when we called. We have used Uhaul a number of times in the past, but won't be doing so in the future.
MARY W
Davis McGraw
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, GA 30434
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Customer Reviews
- 4.0 Average Customer Rating
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The ladies were friendly and helpful as they provided assistance and answers to my questions.
VALERIE LGood job !!
DENNIS TKeep up the respect to the customer. This is the best U- Haul in Ga. -- Explain how everthing to no at turn in. -- Explain your choices own how to turn a truck after hours. To how the gas is figured before you pulled out of the store. Best of all The lady that took care of me was very nice and loved her job. The truck was spotless inside and out. JOB WELL DONE.
JOHN GGreat
CEDRIC B