The facility office was closed upon arrival at 845a despite being advertised as open. The facility operator seemed agitated with three customers waiting upon his arrival. The store was very large but extremely dark, cluttered, and housed many items unnecessary to the business. The store lot was very small and had not place for equipment return. The store helper appeared to be a transient man that was in clean, unshaven, long haired, wearing heavily soiled clothes. It was very uncomfortable to get into the business parking lot- once we got in to the store we were concerned something was going to come out of the clutter. And the interaction between the store operator, store helper and customers made the entire experience very unpleasant. I would not recommend this location.
KORISSA M
Broadway Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40202
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Customer Reviews
- 3.5 Average Customer Rating
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SHEYNA SThe staff were very friendly. The truck had a check engine light and a low tire indicator on. The mileage was incorrectly recorded in the final invoice over charging me by $26.00. The bill included a fuel charge that was never mentioned in the reservation process.
SUSAN RQuick and easy pick up, they didnt have the appliance dolly i needed and the truck didnt have a ramp
JIVONNIA SI had a great experience will definitely use them again if I need to move.
ASHLEY C