I am 68 years old. I was given a truck that ran raggedy. The cargo section was filty, the inside front and passenger seats, cup holders, and foot section was loaded with trash. I took photos when I got the truck. I told the owner the truck was filty and I would submit photos. After completing using the truck I took photos of how it should have been presented to a senior or any customer for that matter. I worked for Uhaul for about 3+ years and we charged $175 back then when a customer bought back a filty truck. I handed the customer my broom and dust pan and said, "You can clean it for free like we rented it to you, or I will go back to my office and submit the $175 fee. Of which the customer would gladly take my cleaning tools and do what they should have done before they returned my truck. I gave him a nice clean and sanitized truck and I'm salty because he charged me for 2 days and and it was 1 day (I bought the truck back early and I have photos of everything you just read.
ALVITA C
Master Phone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40203
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkI asked for less miles he gave me more,he swiped my card before he told me the amount,he was also talking to/joking with other people while trying to serve me.Bad customer service for my taste
ANGELA CEstaba las ventanillas bajas lleno de agua y sucio
Zahily OLast time I will use U-Haul.
Nick HI was highly overcharged.
Heather C