Make the key drop box easier to find...........
Moving Truck Rental in Louisville, KY at U-Haul Moving & Storage at Bardstown
Moving to or from Louisville, KY 40218? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Bardstown.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Bardstown
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Louisville, KY.
Cargo vans and pickup truck rentals in Louisville, KY
U-Haul cargo van rentals and pickup trucks in Louisville, KY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Louisville, KY 40218. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Key drop needs to be more clearly marked.
My entire reservation was messed up. I didn't get the right size truck and the gas meter marked was incorrect.
Center seat was dirty and sticky. Bed of pickup was unswept.
The instructions on where to pick up my truck were wrong. Instead of the truck being in the back it was on the side and blocked in. An associate had to move the truck in front of me so I could get out. When I returned the truck that evening I had a very hard time finding the drop off box for the key. When I finally found where it was there was no box so I dropped the key through the hole in the window and the key was hopefully found on the floor. Also, the mobile pickup option was way more confusing and took much longer than if I had just gone inside to begin with.
The company I work for uses you all a lot. Good service sometimes. Sometimes not. Employees have personal conversations without acknowledging me standing right in front of them. Iâ€™ve seen the talking go on for minutes before someone says something to me. Then some act like I â€˜m bothering them. A simple â€œIâ€™ll be with you in a minuteâ€ would be nice. Basic customer service isnâ€™t that hard.
Considering that I didn't rent this and didn't authorize someone to do so in my name, NO.
Service was slow. Equipment that we reserved was not available. Had to go back a second time. When we arrived they had no clue that we were there to pick up the equipment that we didn't have the previous day.
Keep the current people working there
There needs to be a clear sign on the door helping direct people in this time where we canâ€™t go inside the building. All I needed was keys, as I remotely checked in, and they asked everyone to stand outside and wait. I waited 50 minutes, and was told, â€œoh, you just had to hold your phone up to the door.â€ They also locked my car into a gated area before I returned my rental. Someone saw my car, helped me back out, and didnâ€™t bother to mention that the gate would close and lock at 5. Very frustrating. 2 sentences would have made this whole thing 100% easier. Communication is key in a time like this.
The service at this location was terrible. Five employees were all taking care of 1 person at the same time. When one asked to attend (me) the employee said no, and brushed it off as if we were not talking to them! I will never go here again!
Due to Coronavirus I wait 30 minutes outside it very cold waiting outside make me sick because of cold. So I requeste to make space inside for Customer for waiting room.
Everything was perfect! Keep up the great work!
Great experience. Staff complying with COVID-19 precautions but were positive and helpful
What a crew...three men helped get our vehicle unchained and the unhitched...after inspection, we were out in less than 10 minutes. We originally were scheduled to return at 331 Oak st. The mgr/owner refused to unhook the vehcile from the trolly and said it wasn't his job. Wow! We just left. What an angry man.
yall double charged me i need my money back
Everything was done well and promptly. thanks
Busy Sunday morning but guys accommodated us quickly. Nice job.
The cell phone system is a little wonky.
Everything was fine. I want to say the person who checked me out and back in was excellent. My contract says her name was Jade.
Didnt notice until I had left but they upsold me to a 15" truck when I asked for a 10" truck in store.
Well everything was fine until tonight. I found that I was double charged again for two days of use. I made reservations on Friday 03-06-20 for Saturday a.m. 03-07-20. Everything was great and I brought the trailer back with in 5 hours, Charged $66.00 + including insurance. Paid by debit card! Brought back and the attendee said everything was good. He took a picture. Then on Monday I get charged for an additional $133.00+. I call UHaul in Louisville and complained. Lady said sorry for the mistake and would send in a request for my extra two day charge.
More people on staff at counter for smoother flow of customer service.
Due to a HORRIBLE CUSTOMER SERVICE I will NEVER choose U-Haul ever again I asked for a credit due to the following circumstances: I DROVE TRUCK TO LOCATION WHERE I HAD INTENDED TO PICK UP FURNITURE WHEN I ARRIVED 20 miles ACROSS TOWN I WAS NOTIFIED THAT MY MOVER GAD TO CANCEL HELPING I PROMPTLY RETURNED UHAUL TRUCK TO FRANCHISE UNUSED WITHIN 1.5 hr I WAS RUDELY NOTIFIED THAT I COULD NOT RECEIVE A CREDIT FOR FURURE RENTAL IN SPITE OF MY PAYMENT MADE & GAS FILL UP THIS MERCHANT 4445000022517 4128 BARDSTOWN RD, LOUISVILLE KY 40218 WAS NOT ONLY RUDE-UNYIELDING & DELIVERED POOR CUSTOMER SERVICE THAT I WILL NEVER BE A UHAUL CUSTOMER AGAIN THIS FRANCHISE WILL RUIN THE COMPANYâ€™S GOOD REPUTATION. I DESERVE MY $53.89 refunded to me MM BAUGHMAN 108 KENTUCKY AVE LEXINGTON, KY 40502 859-266-2783
When I came to return my rental there were 2 men in the store eating. Neither of which would take my cash and said I had to wait for another man. I stood in that store for 15 minutes listening to these 2 men talk about food. It wasnt until another family came in to rent some equipment that they helped her. I was still standing there waiting and waiting. So I left.