Key drop needs to be more clearly marked.
Trailer Rental & Towing in Louisville, KY at U-Haul Moving & Storage at Bardstown
Moving to or from Louisville, KY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Louisville, KY 40218 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Louisville, KY
Cargo trailers in Louisville, KY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage at Bardstown!
Utility trailers are perfect for towing large or oversize cargo in Louisville, KY 40218. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage at Bardstown provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Louisville, KY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Louisville, KY online today!
Trailer and Towing Supplies
My entire reservation was messed up. I didn't get the right size truck and the gas meter marked was incorrect.
Center seat was dirty and sticky. Bed of pickup was unswept.
The instructions on where to pick up my truck were wrong. Instead of the truck being in the back it was on the side and blocked in. An associate had to move the truck in front of me so I could get out. When I returned the truck that evening I had a very hard time finding the drop off box for the key. When I finally found where it was there was no box so I dropped the key through the hole in the window and the key was hopefully found on the floor. Also, the mobile pickup option was way more confusing and took much longer than if I had just gone inside to begin with.
The company I work for uses you all a lot. Good service sometimes. Sometimes not. Employees have personal conversations without acknowledging me standing right in front of them. Iâ€™ve seen the talking go on for minutes before someone says something to me. Then some act like I â€˜m bothering them. A simple â€œIâ€™ll be with you in a minuteâ€ would be nice. Basic customer service isnâ€™t that hard.
Considering that I didn't rent this and didn't authorize someone to do so in my name, NO.
Service was slow. Equipment that we reserved was not available. Had to go back a second time. When we arrived they had no clue that we were there to pick up the equipment that we didn't have the previous day.
Keep the current people working there
There needs to be a clear sign on the door helping direct people in this time where we canâ€™t go inside the building. All I needed was keys, as I remotely checked in, and they asked everyone to stand outside and wait. I waited 50 minutes, and was told, â€œoh, you just had to hold your phone up to the door.â€ They also locked my car into a gated area before I returned my rental. Someone saw my car, helped me back out, and didnâ€™t bother to mention that the gate would close and lock at 5. Very frustrating. 2 sentences would have made this whole thing 100% easier. Communication is key in a time like this.
The service at this location was terrible. Five employees were all taking care of 1 person at the same time. When one asked to attend (me) the employee said no, and brushed it off as if we were not talking to them! I will never go here again!
Due to Coronavirus I wait 30 minutes outside it very cold waiting outside make me sick because of cold. So I requeste to make space inside for Customer for waiting room.
Everything was perfect! Keep up the great work!
Great experience. Staff complying with COVID-19 precautions but were positive and helpful
What a crew...three men helped get our vehicle unchained and the unhitched...after inspection, we were out in less than 10 minutes. We originally were scheduled to return at 331 Oak st. The mgr/owner refused to unhook the vehcile from the trolly and said it wasn't his job. Wow! We just left. What an angry man.
yall double charged me i need my money back
Everything was done well and promptly. thanks
Busy Sunday morning but guys accommodated us quickly. Nice job.
The cell phone system is a little wonky.
Everything was fine. I want to say the person who checked me out and back in was excellent. My contract says her name was Jade.
Didnt notice until I had left but they upsold me to a 15" truck when I asked for a 10" truck in store.
Well everything was fine until tonight. I found that I was double charged again for two days of use. I made reservations on Friday 03-06-20 for Saturday a.m. 03-07-20. Everything was great and I brought the trailer back with in 5 hours, Charged $66.00 + including insurance. Paid by debit card! Brought back and the attendee said everything was good. He took a picture. Then on Monday I get charged for an additional $133.00+. I call UHaul in Louisville and complained. Lady said sorry for the mistake and would send in a request for my extra two day charge.
More people on staff at counter for smoother flow of customer service.
Due to a HORRIBLE CUSTOMER SERVICE I will NEVER choose U-Haul ever again I asked for a credit due to the following circumstances: I DROVE TRUCK TO LOCATION WHERE I HAD INTENDED TO PICK UP FURNITURE WHEN I ARRIVED 20 miles ACROSS TOWN I WAS NOTIFIED THAT MY MOVER GAD TO CANCEL HELPING I PROMPTLY RETURNED UHAUL TRUCK TO FRANCHISE UNUSED WITHIN 1.5 hr I WAS RUDELY NOTIFIED THAT I COULD NOT RECEIVE A CREDIT FOR FURURE RENTAL IN SPITE OF MY PAYMENT MADE & GAS FILL UP THIS MERCHANT 4445000022517 4128 BARDSTOWN RD, LOUISVILLE KY 40218 WAS NOT ONLY RUDE-UNYIELDING & DELIVERED POOR CUSTOMER SERVICE THAT I WILL NEVER BE A UHAUL CUSTOMER AGAIN THIS FRANCHISE WILL RUIN THE COMPANYâ€™S GOOD REPUTATION. I DESERVE MY $53.89 refunded to me MM BAUGHMAN 108 KENTUCKY AVE LEXINGTON, KY 40502 859-266-2783
When I came to return my rental there were 2 men in the store eating. Neither of which would take my cash and said I had to wait for another man. I stood in that store for 15 minutes listening to these 2 men talk about food. It wasnt until another family came in to rent some equipment that they helped her. I was still standing there waiting and waiting. So I left.
There should be a better process for unreturned equipment. I returned on time and was not notified that the return process was not completed until after the trailer was reported stolen. I had to ask the location to check the cameras to confirm the return was made.