The gate has been broken for several months the storage units are full of mice and rats there is mice and rat poop on everything I own there were several times I had to walk around large uhaul trucks because they were parked in front of my unit blocking entry. I moved out the end of May 2026 gave a 30 day notice via phone call and they said they removed me out of the system and they did not they tried to again bill me for June I again had to call they put my move out date as June 4 2026 and it was a month before it’s a mess I do not recommend this storage facility to anyone and mind you I paid every month on time never late I cleaned that it I out when I left spotless this angers me
Vickie T | Overall ExperienceSelf Storage Units in Louisville, KY, 40218
U-Haul Moving & Storage at Bardstown
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- 3.5 Average Customer Rating
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Muy mala experiencia porque lo que buscaba rentar era un camión y por ser tan complicada la aplicación terminé pagando por algo que no necesitaba ni quería
ALEXANDER H | Overall ExperiencePLEASE NOTE: I moved into unit #158 instead of unit #162. When we arrived at the location, we noticed that unit #162 was blocked, along other units in a row. The door was up on unit #158 so we unloaded in that unit instead. We were in a rush because it had began to rain. Once we finished with the move-in and pulled the door down I noticed that this was not the assigned unit. Please change my file to #158 instead. Thanks
James A | First ImpressionsI'd rate it higher but I have yet to receive my $100 refund after returning the vehicle early and with more than enough gas that was required.
Richard R | Online Move InThe only issue is having the rental trucks parked in front of the storage lockers and having to wait on someone to move them so you can get in your storage. Also people blocking the gate to get in and out of the storage unit.
SHERRICE J | Overall ExperienceNo I moved out November 20 2025
Billy G | Overall ExperienceI really love the fact that the staff we willing to work with is despite our circumstances and I really appreciate they people who helped us along the way
Ranger L | First ImpressionsGreat experience at Bardstown Road. The Uhaul in Milton Florida didn't have our truck at 7am and one of their employees was quite rude
PHILIP S | First ImpressionsExtremely satisfied
LEONEL J | Overall ExperienceThe employees were very courteous, helpful, and friendly. The overall appearance of the establishment was clean and organized.
James A | Overall Experiencegave us a unit that was already taken but fixed it immediately
John M | First ImpressionsExcellent customer service from the manager Austin he was so helpful always. Thank you again for your service.
Janel B | Overall ExperienceCustomer service worker Latasia F was very courteous, professional, and pleasant to deal with. She handled the transaction like a pro. I left the establishment feeling that I made the right choice in coming to this location.
James A | First Impressions