I was charged for a dolly that the truck didn't have. When I asked the man in charge of the office he told me I could remove the fee during the check out process, but that was false. Not happy about being charged for something I never got access to use.
Clifton G
Watterson Trail Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40299
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It took about 20 minutes to check-in for the vehicle even though I did the mobile check-in. They didn't have the appliance dolly I reserved and didn't have any dollies at all. He also couldn't check and see if there was any in stock at any other location.
Derek MGreat location!! The equipment was clean and performed above what I’ve used from other rental locations!
William WAfter hours dropoff, the location and key drop was easy to find but it's not entirely clear where UHaul trucks are supposed to be dropped off, luckily there was already another one there but it felt like we were taking up space in their limited customer parking lot. UHaul's website once again gave me trouble when trying to log my dropoff but the website could not use my phone's location (after it working that morning at the pickup location.) The website then instructs to take pictures but gave no detail about not needing any further action from me concerning my order, the UHaul customer service representative helped clear that up but it still felt like an unnecessary hiccup overall.
Cody HCab of the truck had paperwork laying around from the past two renters. Typical Uhaul truck. Though, the Uhaul app has not really worked for us and when talking to the associate they got us taken care of very quickly. Thanks.
THOMAS S