The man who works at this location is so rude. He was inconsiderate of the customers time. He was on the phone with people running his mouth, had people waiting a long time outside while he took his precious time coming back from lunch. After I told him to come on and stop playing with people’s time, I guess it made him mad. So he resulted to yelling at me, he threatened me basically saying he would do something to me. Because “he’s big in the city” whatever that meant. Completely unacceptable. No employee or owner of a business should ever talk to or treat a customer the way he does. I wouldn’t recommend going here if his janky tail still working there. But the truck was great!
Sydnii R
Broadway Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40202
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Customer Reviews
- 3.5 Average Customer Rating
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When do I get my deposit back?
JENNIFER WI put in a $100 deposit and never got that back. Very unorganized when walking in and almost didn’t not leave with the U-Haul as they said I didn’t have it reserved. I was there for an hour or more
AARON HUnit had some type of oil all over the floor. Husband had a very hard time standing on floor.
SHERRY NI had booked my rental on -Line and showed it to the manager. He had no record of it or so he says . He gave me a rental that he said would come in about 20 minutes. But just so happened to come in early or it would have been a disaster. Also we only had from 11:30 to 3;00 hot move , thank God for his help and our organization skills , my brother and I. The language the owner used was bad. Unprofessional. I guess he thought everyone in that area was okay with that language.
ANTHONY C