Horrible experience as the app did not produce the correct information for a key code and the app would not accept the drivers license photo. Spend two hours trying to obtained our truck on the photo with customer service. I would never recommend U-Haul at this point. This has happened to us on several occasions with truck rentals in the recent past with trying to move. Also extends our moving days significantly.Hayden P.
Moving Truck Rental in Lovettsville, VA at Loudoun Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lovettsville, VA 20180
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The office REMAINED closed at my 0900 appointment, AND by the time I figured out how to rent/pick up vehicle online at 0954, AND when I returned vehicle same afternoon. The contactless return needs to offer option to document via pictures just like when rented. The renter should have option to show proof that truck was not damaged. Support at 888 phone number was helpful. If this rental site (Broad Way, Lovettesville, VA) is ONLY via online rental, uhaul website should clearly articulate it. The local phone number for Broad Way Lovettesville VA location was useless. Multiple (still) unanswered messages were left. Would never recommend this rental location AND would always recommend against it. Vehicle was clean and in great condition.Susan P.
No real location to park a truck. There isn't any sign by the road to advertise Uhaul or anything pertaining to Uhaul.Julia B.
Cab was dirty with a good amount of pet hair. Thank God we brought disinfectant and were able to clean it up a bit till we got home. Uhaul definitely got the truck back alot cleaner. I also was disappointed in the fact that I had to drive 30 miles to pickup this vehicle. Not happy pickup was changed to a different location. The people that handled the reservation on pick up were Jesse & Kelly. They were very pleasant to deal with.Joao L.
The office was an open and we had to call U-Haul. The agent at U-Haul had to call a district manager to find out what we should do with the keys. The return of the truck took much longer than expectedJodi K.
The equipment and location were both excellent. I had some trouble with the app in that it was very slow. My biggest problem though was figuring out how much gas to refuel with. Everything I looked up said there was a guage estimator on my contract but since I did everything online, the only contract I saw did not include such a section. When I contacted customer service, they sent me a copy of a contract I had not seen before and it showed the estimator. I think that could have been more clear from the start but otherwise it was a great experience and customer service was helpful.michelle M.
The service and availability was perfect for us!Brian B.
The person who helped me was really kind and effective.Nathalie A.
Customer service was very friendly and helpful. Took away one star because the computers weren't working for a while. Definitely needs a computer upgrade. But the lady that helped me was very friendly and got me going as quickly as she could.Holly W.
Super friendly and helpful staff. Thank you so much for helping us get on the road after arriving so late!Brandon B.
not a lot ... was quick and easy ... lady was really helpful ... everythnig worked seamlessly.Matthew S.
Truck had only 3/4 fuel when I picked up. Pressed for time though so did not dispute.Justin H.
Please test the mobile pick/return site. I was not able to connect and all services were activated. Uhaul Customer Service was not permitted to check me on n or out. Luckily Lovettsville Storage was able to handle it at their end. Thank you for a pleasant experience non the less. Rainee was great to work with, the truck was terrific. Advise from Lovettsville Storage was spot on. Definitely a great vendor. Truck was perfect.Mary G.
lady was nice...did everything online. truck was good. much better than one I rented last year at another location!Juanita T.
Nothing, great customer service! Well pleased !Terri D.
Wonderful customer service!Terri D.
Changed the location of pickup, for which I had to pay 40 miles moreSatish Y.
It was much further from home than the pick up location stated onlineBRIAN R.
This is a very small facility that operates in conjunction with a storage shed business, but Ms Moten was very pleasant and accommodating, and went out of her way to help us.SUSAN K.
This is the only place I will ever rent a moving truck from as long as I live within 50 miles of it! The service,(In the office,Rainy is the best!) the truck, the equipment, the price, and the availability are all "10's" in my book. Thank you Loudoun Storage! Tricia SloanTRICIA S.
The employee that was suppose to rent us the u-haul did not show up for work that day. I had to wait over an hour and half for assistance. Luckily, an employee at the closet U-haul came and assisted us.STEPHANIE K.