The whole experience was a mess. I first tried to rent a U-Haul from 21307 York Rd which is the closest to my house and the location where I needed to go. The confirmation e-mail stated this location but the text confirmation said I needed to pick the U-Haul up at 10921 York Rd. Why does the e-mail and the text not match? This is very confusing. I called the location at 10921 York Rd to see if I could pick up the U-Haul at 7AM as they don't open until 8AM. They said I could but could not tell me how to. I asked them how I would get the keys but they were not able to answer (their English was poor). Because of this I changed my time to 8AM to ensure they would be there. Then I received a call the night before the pickup from U-Haul telling me the vehicle was not available and they got me setup at a location even further away at 1601 York Rd. This location was available and I could pick the vehicle up earlier than 8AM. When I returned the vehicle they tried charging me for gas saying I didn't fill it up. The tank wasn't full when I left so I had to try to determine how much gas to put in it. I put 7 gallons of gas and drove it approimately 125 miles. This seems reasonable to me. After going back and forth they didn't charge me for the gas. I also don't feel I should have to pay for the added mileage when you change the location of pickup twice on me. This is more miles on the vehicle as you continue to move the pickup location further and further away from where I'm heading. Overall, this was a negative experience and I'm happy it is over. Next time I will look for other vendors.
JAMES M
Margate BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutherville, MD 21093
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Customer Reviews
- 4.0 Average Customer Rating
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I have rented here at least 6 times. The sign-in procedure can be fast or slow, depending on who is behind the counter and how many customers are at the gas pumps. Returning a vehicle is easy.
HAROLD MThis was the easiest U-Haul I have ever rented. And everyone was very pleasant and helpful.
DALE BClerk was rude condescending, and disrespectful. He also attempted to treat me like his employee. Aside from that, he overcharged me for mileage. No way I would recommend this place to anyone. Todd
TODD Bawful customer service from both men picking up and dropping off. extremely rude and pushy
BRIELLE S