More transparency. At checkout I was told the final price and received an email for a receipt but overall great experience and I recommend the location, ease of use and personnel
RICHARD L
Margate Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutherville, MD 21093
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Guofeng XLocation counts most.
HAROLD MNo personnel there when dropped off.
George JSo I went to pick up the UHaul and I had to wait for the guy to get off of his cell phone to help me. Then when I went out my rental was buried behind other trucks so I had to go back in and get the guy to move them. I got the truck and got to my first stop only to find that the hand cart and furniture pads I ordered were not in the truck. Any other time I have gotten a truck the equipment is either in the truck or it is handed to me. So I had to drive back and get them. The guy acted like he didn't know I ordered them, even though he went over what I ordered before I paid. The truck itself was shifting very rough and at times would not shift into gear and was emitting an awful smell. I get it that y'all have trucks and pick up locations everywhere but I guess I was expecting a bit more professionalism and a working truck, as I have experienced in the past. I am quite annoyed that I had to waste gas and mileage to go back and get equipment that was supposed to be in the truck but I guess that's my fault for assuming. I definitely will not be using this location again.
Michael S