I’ve dropped U-Haul trucks at this location before and as with this time there is no secured drop box to leave the keys after hours. I called customer support each time and the solution was to leave the keys in the truck I was dropping off. Doesn’t seem like a very secure solution.
Israel P
Kings Custom Trailers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Luverne, MN 56156
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Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkFrom “Gunner” the manager of MN, ND, SD to the drop off everything was a hassle to work with you. I have used u-haul 6 times in the last couple years and I will not be using you again. From changing my pick up location (which there were still 6x12’ trailers in Sioux Falls, the morning of my pickup of a reservation) to you arbitrarily changing the drop off location of my trailer without my knowledge, I would rather buy a trailer for the next time I need your services. Everything about the u-haul experience was not easy or customer friendly at all. Gunner actually was more of a detriment than an asset as he seemed to find joy in being difficult than to try and empathize. Listen to the calls, because this person will definitely lose you business over his employment. Sorry to say, I’ve never had one issue before with using your company and after Friday/Saturday I’m done with everything your company has to offer.
Ryan FOnly thing I wasn't ok was I need the trailer for the day and forced me to pay for two days. So 241 bucks was crazy and I had no time to go somewhere else . Because I could of rented a bigger trailer for 60 a day so there prices are to high. I think it should be based cheaper. But whatever life isn't cheap anymore
Michael JVery friendly and easy to work with.
Scott VMike Hagan was super helpful, when I had few options and was traveling across state lines. He went above and beyond what one might expect from anyone, traveling with his own vehicle to help us load and secure our load!
Stephen K