When I went to the Macedonia Transportation LLC location to pick up the trailer and tried to enter the Uhaul marked door it was locked. My phone was ringing from someone named Singh Gurpreet. I did not answer it as I did not know who it was. They kept calling so I answered it. She said she was from Uhaul and I needed to go down 3 doors. She was standing at the door of a semi repair shop. I provided the information she requested and asked if I needed help setting up the trailer. I initially said no but as soon as I walked out I decided I wanted someone out there to go over this trailer and attach it. A man from the shop came out and we together got the trailer attached. As soon as that was done the women got in her jeep and drove of and the man went inside. I pulled the trailer forward to take pictures and test the brake, directional and marker lights. Well the brake lights and directional lights and one marker lights were not functioning. So I went back into the repair shop and explain to the man what was going on. he came out and did the same things I did to see if it could be corrected to no avail. I called Singh and explained what was wrong. The man asked to speak to her and he was telling her to switch the trailers. After some conversation he handed me my phone and we proceeded to switch trailers. Once switched all the lights were checked and functioning. I pulled the trailer out and proceeded to take the needed pictures. Total time spent to get this corrected 45 minutes. The next day I contacted Singh to let her know the move had not gone smooth and that I would need a second day. She replied ok.. Now the return. .I was in contact with Singh and I gave her an eta of 3:30pm, she replied ok. The trip back entailed some heavy fog and traffic. I arrived at 4:20 and went inside the repair shop because Singh was not there. I wanted to verify where they wanted the trailer and asked if there was anything else for me to do. The gentleman stated no your good to go. No one came out to check where I parked it or to inspect. I unhitched the trailer and took many pictures and then left. I sent Singh a message that the trailer was returned and who I spoke with and asked for a receipt. She replied she would. The next morning I check the receipt and I see a 3 day charge. The receipt did not show the correct time I departed after the debacle and on top of that the return time was posted as 9:42pm. I contacted Singh to go over the discrepancies. Her reply was "you dropped after 3 days charge is charge for everyday." Then she sent " I just put your pickup time and return time and the system decided it not me" The this "You can call uhall 800 no I can't do anything now. So I contacted Uhaul and spoke With Elena. She took down all my information and I provided time dated picture to verify my position. She forwarded al the information to the area field manager Jeremy Nider. He promptly refunded the overcharge which I greatly appreciated. As for this contracted location they have no business representing Uhaul. I am surprised Uhaul would allow this person to represent them as the location and how they did not willing help me without me asking and manipulating my times should be very troubling for Uhaul. I for one would never accept being sent to this company to pickup a rental. Moving is enough of a hassle and this type of nonsense is inexcusable.
John M
Macedonia Transportation LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Macedonia, OH 44056
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Customer Reviews
- 2.5 Average Customer Rating
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When they said they would be there they weren’t. We were not sure where to park the trailer. Lot was not easy to navigate. A man from the neighboring company came over and was abrupt and was extremely rude.
WENDY HThe odometer wasn’t working correctly and I was overcharged for mileage. I only drove maybe 20-30 miles but was charged for driving 85
Jonathan FThe individual was was responsible for the transaction, left before closing even though I scheduled a pick up for 3:45 pm, and I was there at 3:40pm. I was a difficult process, but I was able to pick up the unit and get help to have it installed. On the return, there was no instructions on what I needed to do, but a friend who was with me, helped me access the U-Haul website, and this made the turn in pretty easy at that point. Not good customer service, but the unit was clean and well maintained. Great software system by the way. Easy to use.
David SEasy and quick drop off
JOHN O