The truck was filthy the steering wheel And floor was sticky as something was spilled in it yes I kept the truck to an extra day but the rental was not on E so there’s no way that I was charged 89 for gas and then a 30 fee I will be disputing tha charge
TANESHA J
Pack Ship N More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, NJ 07940
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Ordered with a hand truck and dolly cart as an add on. Was notified at pickup that they did not have any available. Did not even get a refund for the add ons
Matthew MVan was plowed in and the snow was not cleaned off when I picked it up (it had stopped snowing about 8 hours before I picked up the van). I returned the van around 2:30PM (checked it our around 3:30PM the day prior), but my receipt stated that I dropped it off at 4pm, so they charged me for an extra day. They also claimed that I returned the van with less gas than I took it out with and charged me a fuel fee plus gas. I called the location and they said they would send me a picture of the gas gauge. I waited two business days without hearing back, so I called U-Haul HQ. U-Haul HQ was very helpful. They refunded me all of the overcharges and got a picture of the gas gauge showing that I returned the vehicle with the appropriate amount of gas. In general, I will use U-Haul again, but I will need to find a new location.
JOEL MEveryone at this location was super helpful and great to work with If I ever need to rent in the area that will be my first choice.
TIMOTHY MGreat Customer Service.
VERNON G