Your awesome, keep up the amazing job
PATRICK K
Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manhattan, KS 66502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Staff was very courteous and professional!
MATTHEW EThere was an "Ealert" by mistake on our account. I had to stand in the store and call the 800# for over 45 minutes, and the employees acted as if I was a criminal, and embarrassed me, it was a CLERICAL Error and the lady at the 800# was very nice, and apologized to me, and she cleared the alert. There were no pending charges, or anything. So when I went back up to the counter, the VERY rude person said , " It's MY DISCRETION whether I rent to the "people" who have E Alerts or not even if it's cleared". I explained that I had just stood there for 45 minutes, when it was NOT an error of mine, and it was a clerical error in the return. He shrugged and said "okay" as if he didn't believe me, and then again repeatedly said, It was his discretion. I told him that's frustrating and now we are at one hour and since my card was already charged, are we gonna rent it or not. He argued with me about my card, I showed him and he said it was an authorization but if not WASNT HIS PROBLEM, WAS UHAULS. Got the trailer, and on our way. We have several choices, and rent often, I will ABSOLUTELY NEVER return to ace hardware nor will my business account, who rents frequently. I was floored at how they treated me, and then some people may not have an extra $600 in their account or card to hold funds twice, luckily I do, but they didn't even apologize. It also wasted a couple hours of my moving time due to the clerical error as well. My drop off location is in Tucson, this review is for Manhattan KS. Tucson gets a 5/5. The man on the phone was amazing and the drop off was flawless. Tucson was great. This rating is only for Manhattan
JULIE PExcellent customer service at this location
THERESA GGreat place to rent. Through and very helpful employees.
JEFFREY W