Thank you
Marilyn A
Laurences Towing & Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mansfield, OH 44907
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Both U-Haul locations from pick up and drop off was both very helpful and patient and kind both was very informative and helped assist all things
seqoyia jNo one answered the door had to call the towing company. Guy that did arrived said he’d call and left me outside for 35+ minutes and never came back. They didn’t have cash for my deposit like I was promised Lady on the phone was an excellent help just one annoying employee working at the time They need to have cash for deposits!!!!
Javier PStaff was great at this location! But they only had 1 truck and the driver side mirror was severely compromised!! Broken , missing part and very difficult to use on the road. THAT is an ESSENTIAL safety feature!! Shouldn’t have trucks with broken side mirrors for rent!! Just my opinion. Thanks!
Lorie DThe lack of empathy and concern is abhorrent. I’m sure there could have been other ways to handle the situation besides threats, yelling, and baseless allegations when a customer is going through multiple traumatic situations (or excuses as the gentlemen rudely alluded to: and PAYING. Making all the above THEN and telling me to call the person most important to me “ my mother” who just passed away; was completely reprehensible and uncalled for. I haven’t had a problem with any other locations in Mansfield and will make sure everyone is advised of the truth of what occurred in my situation. Super unprofessional -4.47/10 I did apologize for any inconveniences and still ended up paying over 1000 after the greatest lost in my life. Nobody deserves to be treated this way and taunted while threatened ; which is why I decided to write a review.Decorum and offering a solution would have definitely hastened this situation.
Allante C